Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
Ensure that public areas, guest rooms and back-of-house areas are cleaned to InnVentures standards.
Ensure completion of regular maintenance and cleaning projects on a biannual basis.
Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to InnVentures SOP's.
Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Maintain regular attendance in compliance with InnVentures Standards, as required by scheduling, which will vary according to the needs of the hotel.
Ensure participation within department for monthly InnVentures team meeting.
Ensure consistency with departmental opening and closing procedures.
Ensure overall guest satisfaction.
Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion.
Maintain InnVentures SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Conduct pre-shift meetings for room attendants and housemen.
Ensure compliance to Standard of the Week training, using the steps to effective training according to InnVentures standards.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
Motivate, coach, counsel and discipline all Housekeeping personnel according to InnVentures SOP's.
Develop employee morale and ensure training of Housekeeping personnel.
Maintain key control system for house keys.
Attend all hotel required meetings and trainings.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies.
Participate in M.O.D. coverage as required.
Review Housekeeping log book and Guest Request log on a daily basis.
Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Manage and organize large turn days (including group check-ins or check-outs).
Ensure implementation of all InnVentures policies and house rules. Understand hospitality terms.
Properly store, secure and issue supplies as needed to meet business demands.
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Monitor all V.I.P.'s, special guests and requests.
Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
Ensure that large guestroom turns are managed efficiently.
Assist in maintaining and controlling all housekeeping equipment.
Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
Must maintain constant communication with Guest Services.
Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available.
Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Use the telephone and computer system for reporting and verifying room status.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure guest privacy and security through correctly following InnVentures procedures.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to InnVentures standards.
Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores.
Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
Monitor out-of-order, out-of-service, discrepant and show rooms.
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
Maintain and monitor "Lost and Found" procedures and policies according to InnVentures standards.
Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Requirements
hospitality
supervisory
problem solving
windows
communication
multitasking
At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Supervisory experience required.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded to drive growth in transformative companies with untapped potential.
Specializes in investments across energy, infrastructure, and industrial sectors.
Partnered with companies to accelerate innovation and expand market reach.
Focuses on sustainable and scalable business models, supporting long-term success.
Notable for a hands-on approach, working closely with portfolio companies to maximize value.
Stands out for its diverse portfolio ranging from traditional industries to cutting-edge solutions.
Culture + Values
We are committed to partnering with entrepreneurs to build sustainable, transformative businesses.
We invest in companies that are leaders in innovation, technology, and social impact.
We value integrity, transparency, and a relentless focus on results.
We foster a collaborative, high-performance culture where diversity of thought and experience is embraced.
We prioritize long-term value creation over short-term profits.
Environment + Sustainability
2040 Target
Net Zero Emissions
Achieving net zero emissions, contributing to global sustainability efforts.
Developing technologies and solutions that reduce environmental impact.
Investments in companies aligned with sustainability goals and clean technology advancements.
Supporting initiatives for renewable energy and sustainable infrastructure transition.
Inclusion & Diversity
50%
women in leadership
Leadership positions are held by women, demonstrating gender equality in senior roles.
Creates an inclusive culture that promotes diversity in leadership and across all business functions.
Committed to enhancing gender diversity within its portfolio companies.
Tracks and promotes gender diversity and inclusion metrics within its investments.