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ES- Customer Support Supervisor - Hazardous Waste
Republic Services
Supervising a team of Customer Support Specialists in handling complex projects and high-level customer concerns related to hazardous waste.
14d ago
$75,100 - $112,680
Expert & Leadership (13+ years)
Full Time
Phoenix, AZ
Remote
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
customer service
work scheduling
customer audits
transport coordination
budget management
proposal creation
- Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Gathers information and completes audits from customers.
- Makes decisions on how to schedule and coordinates transportation services.
- Create budgets and tracks expenditures.
- Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
- Provides proposals in reply to customer's requests for services.
- Partners with attorneys to draft and revise contracts.
- Interfaces with customers and operations to make sure projects are completed as requested.
- Manages customer service function to ensure smooth and efficient operations.
- Participates in strategic planning to sustain and grow programs and service.
- Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
- Studies and standardizes procedures to improve efficiency.
- Recommends approaches and services to provide customers with exceptional service.
- Works with sales representatives on pricing, scheduling and transportation issues.
- Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
What you bring
rcra
dot
tsca
excel
word
powerpoint
- Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
- 5+ years of hazardous waste management industry experience
- Advanced knowledge of Excel, Word, and PowerPoint
- Short- and long-term disability.
- Health care and dependent care spending accounts.
- Great Place to Work
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Life insurance and accidental death & dismemberment insurance.
- 401(k) plan with a generous company match.
- Employee discount programs.
- Employee and Family Assistance Program (EAP).
- Employee Stock Purchase Plan (ESPP).
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background check
- employment verification
- education verification
Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
- It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
- Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
- Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
- Safe – We protect the livelihoods of our colleagues and communities.
- Committed to Serve – We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible – We take action to improve our environment.
- Driven – We deliver results in the right way.
- Human-centered – We respect the dignity and unique potential of every person.
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
- Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
- Deploy collision-avoidance cameras on collection trucks (2,200+ units)
- Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
- Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
- Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)
50% Ethnically Diverse Workforce
Diverse Workforce Representation
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
- Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
- Removed college-degree requirements for many roles to broaden access and inclusivity.
- Aims to achieve 50% diversity in leadership roles by 2030.
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