

Develops, redevelops, acquires, and manages high-quality apartment communities in the U.S.
3 hours ago
$68,000 - $113,400
Junior (1-3 years), Intermediate (4-7 years)
Full Time
United States
Office Full-Time
Company Size
3,000 Employees
Service Specialisms
Sector Specialisms
The Systems Adoption Specialist supports community and departmental operations by promoting consistent use of policies, procedures, and digital tools. The role monitors compliance, offers technical support, and drives user adoption of operational systems, while also assisting with onboarding during acquisitions and lease‑ups and occasionally contributing to training efforts. Success depends on strong knowledge of property‑management software applications.
Key duties include quality‑assurance monitoring and reporting to ensure systems are used as intended, providing Tier 1 technical support and “how‑do‑I” guidance for resident and vendor‑facing applications, and escalating complex issues to management. The specialist assists with acquisition onboarding, converting community data and setting up AvalonBay systems, and supports lease‑up and asset‑management projects by configuring systems for new and existing developments. Additional responsibilities involve implementing jurisdictional requirements and delivering occasional training.
AvalonBay Communities is seeking a full‑time Systems Adoption Specialist in San Jose, California. The company’s purpose is to create a better way to live, and it emphasizes collaboration, innovation, and ownership to deliver value to customers, investors, and associates. Positive, professional interactions are considered essential to making AvalonBay a great workplace.
Minimum qualifications include a high school diploma (or equivalent) and preferably a bachelor’s degree in business administration, management, or a related field. Candidates should have at least one year of experience in multi‑family property management, real‑estate, hospitality, or retail, and must have used one or more AvalonBay software applications such as DocuSign, Workday, App Lease, Salesforce, or the Resident Portal. Strong verbal and written communication, analytical skills, Microsoft Office proficiency, attention to detail, and willingness to travel locally are also required.
The position operates in a normal office environment with occasional local travel and possible overnight stays. Employees are expected to complete AvalonBay’s new‑hire orientation and any system‑related training within the first 30 days. General office equipment such as computers, phones, copiers, and fax machines are used daily.
AvalonBay offers a comprehensive benefits package that includes health, dental, and vision coverage, a 401(k) plan with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan, and a 20% discount on its apartment homes. The company encourages internal growth, provides associate recognition programs, and promotes a culture built on integrity, caring, and continuous improvement.