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Help Desk Technician
Rudolph Libbe Group
Provide first‑line IT support and device management for company users.
3d ago
Junior (1-3 years)
Full Time
Walbridge, OH
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Building Systems
Carpentry
Civil / Sitework
Concrete
Fabrication Shop
Facility Management
Guided Process Solutions
Masonry
Sector Specialisms
Automotive
Commercial/Retail
Education
Food Processing
Government/Institutional
Healthcare
Hospitality/Recreation
Industrial/Manufacturing
Role
What you would be doing
help desk
hardware troubleshooting
system installation
asset inventory
device imaging
mobile configuration
- Provide Help Desk support and resolve problems to the end user’s satisfaction.
- Effectively triage and troubleshoot hardware, software, and network issues.
- Document internal procedures
- Maintain inventory of all assets and ensure proper tracking.
- Install, configure, and maintain computer systems, mobile equipment, and peripherals.
- Serve as the first point of contact for users seeking technical assistance via phone, email, Teams, or ticketing system.
- Provide training to new users
- Imaging and configuration of Windows and MacOS PC’s/workstations.
- Install, test, and configure new workstations, peripheral equipment, and software
- Assist with onboarding and offboarding of associates, including setup and equipment provisioning.
- Escalate issues in a timely manner to the proper technician
- Verify users and computers are assigned to proper groups
- Maintain inventory of all equipment, software, and software licenses
- Configuration of mobile devices including Phones, Tablets, and MiFi’s.
- Monitor and respond quickly and effectively to any support requests received through the IS Help Desk system.
- Perform timely workstation hardware and software upgrades as required
What you bring
troubleshooting
networking
windows
macos
customer service
problem solving
- Ability to work independently and as part of a team.
- Customer service mindset with a focus on user satisfaction
- Experience imaging, troubleshooting, and configuration of computers and mobile devices.
- Excellent problem-solving and communication skills.
- Fundamental understanding of networking, TCP/IP, DNS, DHCP.
- Strong knowledge of Windows, MacOS, iOS, and Android operating systems.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1955
Year Founded
The company's foundation marked the beginning of its journey to becoming a leader in the construction and development industry.
- The company specializes in industrial, commercial, and institutional construction projects, providing a range of services from pre-construction to project completion.
- Notable projects include large-scale manufacturing facilities, high-profile commercial buildings, and complex institutional structures.
- The company is known for its commitment to safety, delivering projects on time and within budget, and fostering long-term client relationships.
- With a robust financial foundation, the company has weathered market shifts, emerging as a trusted partner for businesses across multiple sectors.
- Their work spans diverse industries, from advanced manufacturing to healthcare, where they address unique challenges with customized construction solutions.
- A commitment to safety, health, and the well-being of employees and customers
- Integrity and transparency in all business practices
- Excellence in delivering high-quality, cost-effective solutions
- Innovation and continuous improvement in processes and technology
- Collaboration and teamwork to achieve success for clients and employees
- Respect for people, diversity, and the environment
Net Zero by 2050
Commitment to Sustainability Goals
Achieving net zero emissions by 2050 through comprehensive strategies.
- Focuses on energy-efficient building designs, renewable energy solutions, and sustainable construction practices.
- Promotes the use of sustainable materials and eco-friendly practices in construction projects.
- Emphasizes reducing carbon footprint through energy management strategies and waste reduction.
- Partners with clients and suppliers to ensure alignment with sustainability goals.
- Has a strong commitment to diversity and inclusion in the workplace
- Focuses on hiring a diverse workforce and promoting equal opportunities for all employees
- Initiatives include mentoring programs, training, and career advancement opportunities for underrepresented groups
- Has specific gender-related goals and measures to improve gender balance within the company
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