Description

The role requires supervising, hiring, onboarding, and training Property Managers, as well as managing the full hiring process in partnership with the recruiting team. Ongoing staff management involves performance reviews, recognition, improvement plans, disciplinary actions, and retention efforts, while fostering a positive, growth-oriented work environment. Operational effectiveness is ensured through budget oversight, KPI management, subsidy collection, RealPage system proficiency, and regulatory compliance, including audits, inspections, rent increases, and re-certifications.

Collaboration with internal departments such as Legal, Compliance, and Risk Management, as well as external partners like housing authorities and community groups, supports property operations. The Associate Director leads resolution of staff and resident communication issues, conducts site visits, approves capital project proposals, and drives vacancy-reduction initiatives. Participation in company training, committees, and process-improvement initiatives, along with regular staff check-ins and quarterly performance reviews, is also expected.

• Supervise, hire, onboard, and train Property Managers.
• Manage full hiring process with recruiting team and conduct interviews.
• Conduct performance reviews, recognition, improvement plans, disciplinary actions, and retention initiatives.
• Foster a positive, growth-oriented work environment for on-site teams.
• Oversee budget, KPIs, subsidy collection, and RealPage system usage.
• Ensure regulatory compliance, including audits, inspections, rent increases, and re-certifications.
• Collaborate with Legal, Compliance, Risk Management, housing authorities, and community groups.
• Resolve staff and resident communications, maintain high customer service standards, and report incidents.
• Perform site visits, approve capital projects, and support vacancy reduction.
• Participate in training, committees, process improvements, and conduct regular staff check-ins.

Requirements

Candidates must have at least four years of supervisory property-management experience, including two years in affordable housing, and hold a Tax Credit Specialist or Certified Occupancy Specialist certification. Required skills include knowledge of Fair Housing laws, proficiency with Microsoft Office and property-management software (MRI, Yardi, Boston Post; RealPage preferred), strong written and verbal communication, and strategic analytical abilities. The position offers a salary range of $107,977-$133,000, comprehensive health and retirement benefits, paid parental leave, flexible spending accounts, employee assistance and pet insurance, paid time off, holidays, and wellness days. MidPen Housing Corp. is an equal-opportunity employer and provides reasonable accommodations for applicants with disabilities.

• Certified knowledge of Fair Housing laws.
• Proficient in Microsoft Office and property management software (MRI, Yardi, Boston Post; RealPage preferred).
• Strong written and verbal communication, including report writing.
• Exceptional customer service and relationship-building with tenants, vendors, and internal teams.
• Strategic, analytical, and problem‑solving abilities with proven decision‑making impact.
• Minimum 4 years supervisory/property management experience, with at least 2 years in affordable housing.
• Tax Credit Specialist or Certified Occupancy Specialist certification required.

Benefits

• Health, dental, vision, life & disability insurance.
• 403(b) retirement investment plan.
• Employee education reimbursement program.
• Paid parental leave.
• Flexible spending accounts for childcare, medical, and commuter expenses.
• Employee assistance program and pet insurance.
• Paid time off, company holidays, and wellness days.

Training + Development

Interview process

Visa Sponsorship

Security clearance