Service Account Manager

• Customer support is the primary function, but may include minimal selling or promotion of products or services.
• Refers highly unusual situations to higher authority for review and reconciliation.
• Ensures proper pricing and provides proposal on new services.
• Monitors open orders to ensure completeness in a prompt manner.
• Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction.
• Uses computerized system for tracking, information gathering, and reporting.
• Provides reports proactively to show data necessary for account growth opportunities
• May assess needs and suggest/promote alternative products or services.
• Develops and maintains favorable relationships with new and existing clients in order to increase revenue
• Provides support to lower level staff on non-standard case issues
• Responsible for creating and managing daily customer quotations.
• Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract.
• Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.
• Assists in credit and collection activities.

Requires an Associates Dregree or equivalent and a minimum 2 years related experience. Bachelor’s degree strongly preferred.

• Ability to build and foster relationships
• Strong knowledge of Microsoft Office products- Excel, Word, etc.
• Able to handle multiple tasks, stay organized, and focused on details.
• Able to make recommendations and take proactive approach.
• Understanding of technical terminology.
• Requires ability to navigate a computerized data entry system or other relevant applications.
• Must be able to work in a fast-paced goal-oriented environment.
• Excellent written and verbal communication skills, including effective listening skills.
• Requires general knowledge of the organization, and thorough knowledge of company products and services.

For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between ($65,000 – $75,000) annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.