GIS Client Services Lead at Baxter & Woodman in Naperville, IL | USD115,000-130,000 | Kablio

Role

Description

gis roadmaps

program management

gis workflows

managed services

client consulting

client liaison

Develop and maintain long-term GIS program roadmaps with clear milestones for municipal clients.
Manage scopes, schedules, and deliverables while coordinating with internal teams and external stakeholders.
Translate client operational needs into practical GIS workflows, standards, and implementation plans.
Assist Business Development through proposal support, scoping, budgeting, and client presentations.
Lead GIS Managed Services programs across multiple regions and client types.
Meet with prospective clients to assess needs and recommend GIS program strategies.
Coordinate priorities, standards, and resource needs with the GIS Department Manager; contribute to a culture of service, innovation, and technical excellence.
Support and guide GIS Champions within client organizations to strengthen internal implementation and cross-department collaboration.
Serve as the primary point of contact for assigned clients, building strong, trusted-advisor relationships.

Requirements

arcgis

python

asset management

bsc gis

15+ years

customer service

Hands-on experience with ArcGIS Enterprise administration or implementation a plus.
Understand industry-standard Esri data schema design and architecture for municipal infrastructure and utility implementations.
Experience with asset management systems (Cityworks, Cartegraph, Lucity) a plus.
Proven ability to deliver excellent customer service and maintain positive client relationships.
Strong troubleshooting and creative problem-solving skills.
Valid Driver’s License and ability to travel throughout the Chicagoland area.
Bachelor’s degree in GIS, Geography, or related field.
Excellent communication, interpersonal, and organizational skills with the ability to manage multiple client projects.
Experience with GIS-related scripting/coding (Python, Arcade, etc.) a plus.
Ability to clearly explain technical information to non-technical audiences and adapt communication to different groups and skill levels.
Solid working knowledge of ArcGIS platforms (ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online).
Minimum 15 years of professional GIS experience with client-facing responsibilities.
Knowledge of municipal operations, public works, or utility services preferred.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1946

Year Established

The firm was established over 75 years ago, laying the foundation for its growth into a multi-state operation.

Top 500 Firms

Design Firm Ranking

Ranked among ENR’s Top 500 Design Firms, highlighting its strong financial performance and consistent success in winning projects.

4 States

Regional Presence

Operates across four states, expanding its reach and services to diverse geographic areas.

Today it operates fourteen offices across Illinois, Wisconsin, Florida and Texas, offering planning, design, construction and technology services.
Typical projects span water supply and treatment plants, sewer and pump station upgrades, bridge replacements, stormwater systems and utility infrastructure.
Expertise extends from hydraulic and structural engineering to GIS, SCADA/automation, survey, planning and design‑build delivery.
Innovative tools—like 3D REVIT models and drone‑enabled inspections—bring advanced visualization and precision to project planning.
The firm supports municipalities, counties and state agencies, delivering community-enhancing infrastructure with technical rigor.
Subsidiaries in natural resources and municipal technology deepen its reach into environmental services and digital infrastructure.

Culture + Values

Customer Focused: We prioritize the needs of our clients and work diligently to create long-lasting relationships built on trust and mutual respect.
Integrity: We hold ourselves to the highest ethical standards, ensuring honesty, transparency, and accountability in everything we do.
Collaboration: We work together as one team, sharing knowledge, expertise, and resources to achieve the best results for our clients and communities.
Innovation: We embrace new technologies, ideas, and approaches to solve challenges and deliver effective, forward-thinking solutions.
Sustainability: We are committed to environmental responsibility, incorporating sustainable practices into our projects and operations.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Committed to achieving a net-zero carbon footprint through strategic sustainability initiatives.

Committed to sustainability and environmental responsibility across operations.
Integrates sustainable practices into every aspect of work, particularly in water, wastewater, and infrastructure projects.
Encourages innovative green technologies and solutions to promote environmental stewardship.
Supports clients in achieving their sustainability goals, with a focus on environmental conservation and resource management.

Inclusion & Diversity

fosters a culture of inclusion and diversity where every individual is respected and valued.
emphasizes creating a welcoming environment where employees from all backgrounds feel empowered to contribute.
committed to providing equal opportunities for all employees, regardless of gender, ethnicity, or background.
continually tracks and measures progress towards achieving a diverse and inclusive workforce.
strives to create opportunities for women and underrepresented groups, actively supporting their growth and advancement within the company.

Articles

Baxter & Woodman Careers

Our Projects

Baxter & Woodman Services

Role

Description

gis roadmaps

program management

gis workflows

managed services

client consulting

client liaison

Develop and maintain long-term GIS program roadmaps with clear milestones for municipal clients.
Manage scopes, schedules, and deliverables while coordinating with internal teams and external stakeholders.
Translate client operational needs into practical GIS workflows, standards, and implementation plans.
Assist Business Development through proposal support, scoping, budgeting, and client presentations.
Lead GIS Managed Services programs across multiple regions and client types.
Meet with prospective clients to assess needs and recommend GIS program strategies.
Coordinate priorities, standards, and resource needs with the GIS Department Manager; contribute to a culture of service, innovation, and technical excellence.
Support and guide GIS Champions within client organizations to strengthen internal implementation and cross-department collaboration.
Serve as the primary point of contact for assigned clients, building strong, trusted-advisor relationships.

Requirements

arcgis

python

asset management

bsc gis

15+ years

customer service

Hands-on experience with ArcGIS Enterprise administration or implementation a plus.
Understand industry-standard Esri data schema design and architecture for municipal infrastructure and utility implementations.
Experience with asset management systems (Cityworks, Cartegraph, Lucity) a plus.
Proven ability to deliver excellent customer service and maintain positive client relationships.
Strong troubleshooting and creative problem-solving skills.
Valid Driver’s License and ability to travel throughout the Chicagoland area.
Bachelor’s degree in GIS, Geography, or related field.
Excellent communication, interpersonal, and organizational skills with the ability to manage multiple client projects.
Experience with GIS-related scripting/coding (Python, Arcade, etc.) a plus.
Ability to clearly explain technical information to non-technical audiences and adapt communication to different groups and skill levels.
Solid working knowledge of ArcGIS platforms (ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online).
Minimum 15 years of professional GIS experience with client-facing responsibilities.
Knowledge of municipal operations, public works, or utility services preferred.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1946

Year Established

The firm was established over 75 years ago, laying the foundation for its growth into a multi-state operation.

Top 500 Firms

Design Firm Ranking

Ranked among ENR’s Top 500 Design Firms, highlighting its strong financial performance and consistent success in winning projects.

4 States

Regional Presence

Operates across four states, expanding its reach and services to diverse geographic areas.

Today it operates fourteen offices across Illinois, Wisconsin, Florida and Texas, offering planning, design, construction and technology services.
Typical projects span water supply and treatment plants, sewer and pump station upgrades, bridge replacements, stormwater systems and utility infrastructure.
Expertise extends from hydraulic and structural engineering to GIS, SCADA/automation, survey, planning and design‑build delivery.
Innovative tools—like 3D REVIT models and drone‑enabled inspections—bring advanced visualization and precision to project planning.
The firm supports municipalities, counties and state agencies, delivering community-enhancing infrastructure with technical rigor.
Subsidiaries in natural resources and municipal technology deepen its reach into environmental services and digital infrastructure.

Culture + Values

Customer Focused: We prioritize the needs of our clients and work diligently to create long-lasting relationships built on trust and mutual respect.
Integrity: We hold ourselves to the highest ethical standards, ensuring honesty, transparency, and accountability in everything we do.
Collaboration: We work together as one team, sharing knowledge, expertise, and resources to achieve the best results for our clients and communities.
Innovation: We embrace new technologies, ideas, and approaches to solve challenges and deliver effective, forward-thinking solutions.
Sustainability: We are committed to environmental responsibility, incorporating sustainable practices into our projects and operations.

Environment + Sustainability

Net-zero by 2050

Carbon Neutrality Goal

Committed to achieving a net-zero carbon footprint through strategic sustainability initiatives.

Committed to sustainability and environmental responsibility across operations.
Integrates sustainable practices into every aspect of work, particularly in water, wastewater, and infrastructure projects.
Encourages innovative green technologies and solutions to promote environmental stewardship.
Supports clients in achieving their sustainability goals, with a focus on environmental conservation and resource management.

Inclusion & Diversity

fosters a culture of inclusion and diversity where every individual is respected and valued.
emphasizes creating a welcoming environment where employees from all backgrounds feel empowered to contribute.
committed to providing equal opportunities for all employees, regardless of gender, ethnicity, or background.
continually tracks and measures progress towards achieving a diverse and inclusive workforce.
strives to create opportunities for women and underrepresented groups, actively supporting their growth and advancement within the company.

Articles

Baxter & Woodman Careers

Our Projects

Baxter & Woodman Services