Tenant Services Coordinator

Description

As a Tenant Services Coordinator, you will work in tandem with property leadership and others as applicable to meet the tenant service needs of the building. Including but not limited to administrative support of the building management office, lease administration, reporting, filing, general accounting, and maintenance of office supply inventory. This role is instrumental in ensuring members of the building management team are responsive to tenants and ownership.

• Ensure proper multi-tenant floor signage for all building common areas
• Deposit, track and enter rent payments (Skyline)
• Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement
• Draft necessary letters, memos, and other communication for Property Management approval
• Maintain and update emergency and tenant contact lists
• Open, stamp, distribute mail
• Manage inventory of office supplies- order building and office supplies as needed.
• Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Maintain lease, vendor and building files. Create new files as needed.
• Help coordinate building events as required (I.e., Fire drills, tenant appreciation, holiday lunches ect.)
• Resolve vendor calls or issues regarding payment of invoice
• Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable
• Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
• Assist property management team with preparation of monthly client reports
• Code invoices, setup vendors in Yardi payable systems
• Assist in all general office duties involved in maintaining service to the tenants and ownership
• Mail out checks to vendors for payment as needed

Requirements

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

• Detail oriented, strong interpersonal, organizational, and typing skills
• Proficient in Microsoft Office Suite (Excel, PPT, Word and Outlook)
• Ability to multi-task, prioritize and be self sufficient
• Understanding of basic accounting preferred
• At least two years of relevant experience. Two to four year degree preferred.
• Must be customer orientated, professional and courteous with an excellent phone etiquette

Benefits

• Program building access cards

Training + Development

Interview process

Visa Sponsorship

Security clearance