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Customer Success Specialist
Qualitrol
Customer support and success for electrical engineering company, including triaging client requests, working with engineering and production teams, and managing orders.
22d ago
$22
Junior (1-3 years)
Full Time
Fairport, NY
Office Full-Time
Company Size
500 Employees
Service Specialisms
Engineering
Design
Technical Services
Turnkey
Consulting
Sector Specialisms
Generation
Transmission
Distribution
Electrical Grid
Role
What you would be doing
order management
client support
phone support
client experience
- Managing orders and provide proactive support using Salesforce, Teams, Outlook and Oracle from entry to delivery
- Triaging and replying to client requests
- Act as tier 1 phone support for inbound calls, escalating to appropriate departments
- Working with engineering and production teams to ensure a smooth client experience
What you bring
attention detail
purchase knowledge
excel skills
customer service
oracle experience
salesforce experience
- Attention to detail and ability to quickly learn new processes
- Knowledge of Purchase Order process to shipment, including International.
- Able to use formulas and manipulate Microsoft Excel spreadsheets
- Minimum 1 year of related customer service experience
- Oracle and Salesforce experience
- Bilingual is a plus
- Strong phone etiquette and problem-solving skills
- Works within established procedures with moderate supervision
- Collaborates well with teammates and cross-functionally
- Associate’s degree preferred
- Knowledge of electric power transmission and distribution
- Strong written and verbal communication skills
- Ability to evaluate problems and propose solutions
- Strong data entry skills
- Process improvement experience
- 401k matching (vesting immediately)
- 28 days of paid time off (includes PTO and Holidays)
- Resources, standard methodologies, and growth opportunities found in a Fortune 500 company like Fortive
- Up to 100% education reimbursement towards a degree
- Paid Maternity/Paternity leave, Adoption leave, Life Insurance, and more
- Health benefits effective from the first day
- Competitive salary
- Flexible working hours
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be required
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Company
Overview
40+ Countries
Global Presence
Provides innovative solutions for predictive maintenance to clients across the globe.
- Founded to enhance the performance and reliability of industrial assets through advanced monitoring technologies.
- Specializes in providing intelligent solutions for real-time data analysis to improve operational efficiency.
- Works across multiple industries, including energy, utilities, and manufacturing, focusing on asset performance management.
- Either products such as sensors, monitoring systems, and software to track and optimize critical equipment.
- Recognized for its cutting-edge technologies that prevent unplanned downtimes and extend asset life.
- Partnered with major power, utility, and manufacturing companies to safeguard high-value assets and reduce operational risks.
- We build extraordinary teams for extraordinary results
- Customer success inspires our innovation
- Kaizen is our way of life
- We compete for shareholders
- In our daily work, we are fact‑based, data‑driven associates focused on real results
- Fast‑paced and challenging work environment
- Outstanding contributions expected to align with high expectations of customers, Fortive, and shareholders
- Completed ISO 14001 environmental surveillance audit at Belfast facility, indicating strong environmental management system
- Committed to compliance with applicable environmental regulations
- Drives continuous improvement of environmental performance
- Provides monitoring solutions for offshore wind substations to support renewable energy and grid decarbonization
74% Employee
Employee Recommendation Rate
74% of employees would recommend the company to a friend, based on Glassdoor reviews.
4.2/5 Rating
Diversity & Inclusion Score
The company has a 4.2-star diversity and inclusion rating on Glassdoor.
- Men’s satisfaction rating (3.9) slightly higher than overall; women’s satisfaction not separately listed.
- Global cross-functional teams expose employees to multiple cultures.
- Early Career Leadership Program encourages diverse career tracks and risk-taking.
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