Community Experience Manager
Amli Residential
Manage resident retention, satisfaction, events, and support leasing across three AMLI communities.
14 days ago ago
$70,000 - $75,000
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Woodridge, IL
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Construction
Acquisition
Property Management
Leasing
Sustainability
Maintenance & Technical Services
Corporate Services (Accounting, Marketing, Legal, IT)
Sector Specialisms
Residential
Retail
Sustainable Living
Luxury Apartment Communities
Multifamily Real Estate Development
Property Development
Property Management
Role
What you would be doing
inspections
portal management
reporting
renewal management
reputation monitoring
tech implementation
- Proactive inspections and monitoring of property to identify potential risks or resident concerns. Report any unusual circumstances regarding the residents or the property to the Service Manager and/or Community Manager(s).
- Act as the primary person managing the resident portal to build community engagement, post events, initiate clubs, monitor boards, etc.
- Weekly and Monthly Reporting on Ratings & Reviews, Renewals, Reputation.com, and Resident Relations statistics.
- Manage the renewal process (in coordination with the Community & Leasing Managers); ensure monthly renewal goals are achieved:
- May support leasing staff as required.
- Assist in analyzing, assessing, and following up on Reputation.com Surveys, Ratings, & Reviews for overall customer satisfaction.
- Assist teams in creating a flawless move-in experience to ensure the residents feel they chose AMLI as their home.
- Assist in implementing resident-facing technology that impacts AMLI's national resident experience initiatives.
- Inspect models, office, and vacant units as necessary to ensure marketability.
- Assist teams in responding to resident requests/complaints promptly, efficiently, and courteously in coordination with the Manager and Resident Services Group. This includes helping residents and prospects before, during, and after leasing an apartment.
- Help plan, organize, implement resident activities and events, and participate in Regional AMLI fAMLI community outreach/volunteer activities.
What you bring
shop competition
pricing
policies
lease terms
property terms
- Shop competition regularly and have knowledge of their pricing, policies, lease terms, property terms, etc. (May be assigned to another position, depending on property)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- AMLI Residential was founded with a vision to create exceptional living spaces for urban professionals.
- The company focuses on developing, owning, and managing high-quality apartment communities.
- AMLI Residential operates across major metropolitan areas, providing residents with modern, sustainable living options.
- The company is known for its commitment to innovation and luxury in urban apartment living.
- AMLI’s developments often include a combination of residential, retail, and office spaces, creating vibrant, mixed-use environments.
- With a diverse portfolio, AMLI Residential continues to lead in transforming urban landscapes across the U.S.
- They specialize in providing residents with top-tier amenities and thoughtfully designed spaces.
- COLLABORATION: Achieving success as a team
- INTEGRITY: Being ethical, honest and authentic
- INNOVATION: Increasing efficiencies and accelerating growth
- VALUE CREATION: Executing with excellence to achieve results
- PASSION: Feeling inspired and empowered to drive AMLI forward
- RESPECT: Supporting, encouraging and including each other
- VOLUNTEERISM: Giving back to the communities where we live and work
- Quality: representing high quality, exceptional service and superior value
- Service: committed to customer service and providing residents a worry‑free, high‑value living experience
- Integrity: building mutually beneficial relationships based on good business practices
- Sustainability: building environmentally responsible communities and green initiatives
- Citizenship: connecting residents and employees through volunteer programs
50% GHG Emission Reduction
Carbon Reduction Target
Aim to reduce greenhouse gas emissions in common areas by 50% by 2030, with 36.9% reduction achieved since 2016.
51 LEED-Certified Communities
Sustainable Development Achievement
Portfolio includes 51 LEED-certified communities, showcasing commitment to sustainable building design.
50 ENERGY STAR Communities
Energy Efficiency Recognition
50 communities certified with ENERGY STAR, highlighting energy efficiency and sustainability.
486 MWh Solar Energy
Renewable Energy Production
On-site solar panels at four Dallas communities generate approximately 486 MWh annually.
- Recycling and composting programs (composting in Seattle & select Denver communities)
- Smoke-free communities with low/no-VOC materials and premium air filters
- Green mobility features: bike storage/repair, transit access
- EPA ENERGY STAR Partner of the Year (2024); repeated USGBC LEED Homes Awards (Outstanding Developer/Power Builder)
- The company is an equal opportunity employer composed of people from many diverse backgrounds and lifestyles.
- No specific DEI goals or gender-related statistics are publicly disclosed on the company's website or LinkedIn.
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