Restaurant Service Technician

Description

• Engage with Chick-fil-A’s equipment partners (suppliers, manufacturers, vendors) and any programs impacting assets within the CSN scope of services.
• Support restaurant Operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment, and base building HVAC systems.
• Install all parts ordered for the Operators in a timely and professional manner and in line with established service level agreements.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Follow safe work practices and accident prevention procedures.
• Monitor and support continuous training and certifications by Chick-fil-A OEMs and update partner on program process changes.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Ensure completion of onboarding process and training.
• Maintain productivity levels in accordance with company standards.
• Maintain the ability to support on-call emergency response.
• Walk on even or uneven surfaces frequently during the course of a day.
• Bend over to pick up items from ground level, turn from side to side.
• Properly troubleshoot, diagnose, repair, and install/remove commercial kitchen equipment, including cooking, refrigeration, other specialty foodservice equipment, and base building HVAC systems.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Use arms, wrists, and hands to grasp, squeeze, manipulate, or operate machinery frequently during the course of a day.
• Consult with the Chick-fil-A Technical Assistance Team for technical support while onsite.
• Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements.
• Respond to all store Operators’ inquiries and complaints, verify problems, and take necessary corrective actions within the prescribed response times based on service level of request.

Requirements

• Unwavering positive service attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to Operators and vendors.
• Good computer skills in Microsoft Word, Excel, and capability to use proprietary mobile application to capture service.
• Lift, carry, pull, or push 50 lbs.
• Must possess and maintain a valid State of driver’s license and proof of insurance.
• Experience in service work for kitchen equipment, construction, and/or facilities management.
• Ability to safely drive/operate company vehicles to and from various properties.
• Tolerate changes in weather and be able to complete tasks inside and outside.
• Ability to read diagrams and schematics.
• Ability to work non-business hours when required.
• Proven technical, vocational, or on-the-job training in at least one of the following areas repair of sealed refrigeration HVAC systems, electrical, mechanical, process controls, and mechanical power transmissions.
• Evidence of safe driving record as exhibited in a required MVR.
• Minimum of 5+ years of building-related trade experience.
• Ability to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments).
• State-issued electrical and/or HVAC license. Not required, but highly valued.
• Ability to take initiative and recognize a need to act without prompting from supervisor.
• Technical trade school with relevant experience and technical acumen.
• Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required.
• Excellent oral and written communication skills.
• Climb stairs, step stools, or ladders up to 2 stories high (with ladder safety training), twist, crouch, kneel, or crawl frequently during the course of a day.
• Current EPA Universal certification.

Benefits

• 100% travel within market area.

Training + Development

Interview process

Visa Sponsorship

Security clearance