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Costumer Engagement Specialist/Account Suppor

Reading Rock Inc

Family‑owned manufacturer and supplier of building materials and services nationwide.

Manages showroom sales, order fulfillment, and builder account support.

10d ago

Junior (1-3 years)

Full Time

Cincinnati, OH

Office Full-Time

Company Size

125 Employees

Service Specialisms

Construction services

Project Management

Engineering

Design

General Contractor

Sector Specialisms

Residential

Commercial

New Construction

Renovation

Hardscape

Precast

Masonry

Tile

Role

What you would be doing

order entry

rma processing

erp systems

showroom management

lead generation

delivery scheduling

Support profitable growth by identifying selling opportunities through adding on sales and new walk-in business.
Collaborate with the Sales team to maintain and increase margins.
Drive operational excellence with all stakeholders.
As residential Account Support with assigned accounts, be the point of contact for those accounts and the account manager.
Manage assigned residential builder accounts as Account Support downloading plans, coordinating estimating, order entry and releasing for shipment.
Maintains showroom and display area to ensure organization and cleanliness.
Comply with policies in accordance with Reading Rock core values.
Maintains/upgrades displays, samples, and other merchandise necessary to successfully show and sell the various product groups from the Distribution Center.
Takes personal accountability for ensuring the Showroom meets the quality of excellence which represents our brand and provides outstanding service to both our internal and external customers.
Maintains all Point of Sale (POS) samples, brochures, flyers, displays, and other materials. Fully stocked and ready for customer consultations.
Assist in the Pick/Pack/Ship process in the warehouse/yard as needed.
Maintain constant communication with yard and management regarding customer/product issues and receive and communicate information in this role in a professional, informative, and instructive manner.
Promote and participate in a team environment: Work in a team-based platform and lead by example to implement continuous improvement initiatives to ensure the Industry’s Best Customer Experience.
Work with the appropriate sales professional to resolve matters affiliated with all key internal and external stakeholders for prompt and equitable resolutions.
Accurately create, process, and complete Return Materials Authorizations (RMA).
Participate in and help coordinate training events to enhance product and industry knowledge necessary to support the business.
Assist Outside Sales Associates to enhance customer satisfaction.
Can search database, locate, and interpret critical information to Order & RMA processing.
Manages open orders & back orders. Maintains due dates for open orders.
Assist Account Managers and Project Managers with, order entry, scheduling and other required functions to ensure exceptional customer experience.
Schedule deliveries within company terms and conditions. Work with distribution to meet corporate delivery standards.
Accurately and thoroughly enter orders for all customers in a timely manner.
Process cash, account, and counter sales, assist showroom sales, and correctly files corresponding paperwork.
Uses various software including ERP Systems, Excel, and other Microsoft Office Products to perform various customer transactions.
Sales to support growth with functions including order fulfilment and customer selections through various consultations with retail and wholesale customers. Process cash, account, counter, and showroom sales through order entry as well as consultative role. Assist outside Sales with customer experience as it relates to the selection process and order fulfilment. Coordinate the fulfilment of back orders and special-order products with purchasing, the customer, yard, and dispatch.
Retain proper paperwork in a safe location and sustain a clean appearance for visiting customers.
Gathers and distributes sales leads through lead-generating tools such as HHT.

What you bring

ms office

erp

forklift certification

driver's license