National Leasing Specialist 1

Description

• Answer incoming calls from prospective renters promptly, converting inquiries into property tours and future appointments, while offering personalized assistance to create memorable interactions
• Prompt, regular attendance; wear company dress code/uniform & maintain professional appearance at all times
• Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
• Provide excellent customer service to all incoming calls, reflecting our commitment to exceptional experiences
• Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specific specials in Yardi or on hot sheets
• Ensure each guest card you enter contains detailed notes, allowing for effective communication between on-site staff and contact center agents
• Pay meticulous attention to detail when entering prospect contact information into Yardi CRM, ensuring accuracy for follow-up purposes
• Demonstrate a commitment to continuous leaning and growth by developing and maintaining in-depth knowledge of each property within Weidner’s 300+ property portfolio and specific amenities each property offers
• Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
• Redirect calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of every call
• Conduct virtual tours with prospective residents with energy and enthusiasm, the Weidner way
• Actively participate in a positive team environment through teamwork, communication and excellence in service
• Between phone calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with all prospects

Requirements

• Ability to sit at a workstation for long periods of time
• Ability to work outside of normal scheduled hours as needed
• Possesses solid project management discipline
• Customer service oriented with the ability to provide a unique and positive experience over the phone; Strong customer service and interpersonal skills
• Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
• Ability to quickly adopt and fully understand and utilize various technology and software applications
• Must agree to a criminal background check and sign an agreement for voluntary drug testing
• Ability to work 5 days a week in an office location
• Ability to multitask while on the phone and operate multiple software programs while reducing dead air time during costumer interactions
• Ability to quickly provide creative solutions to complex problems
• Ability to quickly and effectively adapt to changing property details and procedures in product knowledge base
• Excellent organizational, time management and interpersonal communication skills
• Able to give professional directions clearly in person, over the phone, email, and text
• Work effectively and cooperatively in a team environment and/or independently
• Yardi CRM and Paycom experience preferred; Willing and able to learn new software programs
• Excellent verbal and written communication skills; detail oriented, well organized
• Detail oriented, consistently meets deadlines and fast learner
• Regular and effective communication with Contact Center Manager and teammates
• Customer service experience required
• Call center experience desired
• Experienced in Microsoft products required (Word, Excel, PowerPoint and Outlook)
• Two years of property management experience desired

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance