Fire Alarm Field Technician (System Specialist I) Ottawa, ON

Description

• Complete and submit written service reports covering all aspects of each assignment and activity; Ensure that all site files are kept up to date for each contract.
• Update the Site database to keep records current.
• Perform installations, verifications, inspections and repairs on fire alarm systems:
• Participate in our celebrations, social events and offsite business events.
• Adhere to the Health and Safety at Work Act at all times: Ensure all damaged or faulty equipment is immediately returned to the warehouse with the appropriate documentation; Ensure that all test equipment and tools issued by the Company are maintained in good condition kept secure and tested.
• Work towards the project schedule and work package received from the supervisor and/or project manager and maintains regular communication on the status and execution of the projects assigned.
• Represent the company at the customer sites professionally at all times.
• Complete verification and system readings ensuring an optimal system operation.
• Work closely with other teams to maintain customer satisfaction and quality assurance procedures.
• Respond to customer service calls and complete annual and system inspections.
• Perform installation, configuration, testing and troubleshooting activities on Intrusion Alarm Systems, Access Control, CCTV, etc.
• Equipment installation and panel programming as needed.
• Make recommendations for improvement or system change.
• Participate in the Installation to Service handovers on assigned jobs .
• Solve the world’s most significant problems – Be part of exciting and innovative projects.

Requirements

• Knowledge of IP Networks, C-Cure systems and MS-Office
• Valid CFAA (Canadian Fire Alarm Association) certification
• Proven diagnostic skills – able to systematically identify and resolve technical problems
• Good understanding of Building and Fire codes
• Good communication skills in English both written and verbal
• Minimum College Education in Electronics
• Self-motivated and calm under pressure
• Preferred - Experience with Siemens Fire Alarm systems
• Customer focused and good customer relationship building and management skills
• Minimum 2+ years’ experience in service and maintenance of Fire Alarm systems
• Valid driver’s license in good standing

Benefits

• Profit sharing available.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Competitive total rewards package.

Training + Development

Interview process

Visa Sponsorship

Security clearance