Leading provider of innovative clean energy solutions, specializing in solar and energy storage systems.
Field service electrical engineer troubleshooting solar inverters and battery storage.
11 days ago ago
$80,000 - $120,000
Experienced (8-12 years)
Full Time
Albany, NY
Hybrid
Company Size
11,000 Employees
Service Specialisms
Renewable Energy
Solar Power
Energy Storage Systems
Inverters
Energy Management
Sector Specialisms
Solar Energy
Wind Energy
Energy Storage
Electric Vehicles
Photovoltaic Inverters
Wind Energy Converters
Floating PV Systems
New Energy Automotive Driving Systems
Role
Description
troubleshooting
field service
scada setup
root cause
technical proposals
customer training
Coordinate with R&D engineering in China for the generation of technical documents and training.
Support development of technical proposals and provide comments on the technical content and level of effort of the proposed scope of work.
Research alternative components that can be used in the field.
Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar/BESS plants.
Provide details for a monthly report.
Analyze failures for trends requiring proactive actions and provide reports on findings.
Interact with customers to explain the technical scope of projects.
Conduct site visits, experimental investigations and analyze engineering problems. Propose solutions, alternatives, and provide recommendations.
Responsible for the technical issues of a certain region based on the job assignment.
Prepare and submit field reports to customers and management.
Help with the repair activities in the Service center.
Provide training to Customers, Vendors, and Internal Personnel as a virtual team member of the training center.
Lead the preparation of root cause reports to the customer.
Work with customer SCADA engineers to set up systems communication and parameters.
Provide feedback to the R&D team on possible mechanical and electrical design improvements.
Perform a variety of engineering assignments involving technology applications involved in the installation, operation, testing and maintenance of various solar inverters and battery storage technologies.
Perform as a lead on more complex field engineering assignments.
Advise, provide training on, and lead employees on various safety-related topics.
Perform troubleshooting to investigate solar plant issues such as battery issues, inverter faults, inverter design issues, and utility grid transients.
Lead and track technical issues from customers/FST/PM/etc. on Airtable to visualize the process of the issues.
Create and update field service procedures for troubleshooting and maintenance.
Inspects working conditions to ensure all products and activities are compliant with safety guidelines.
Independently performs a range of field service tasks involving communication with Factory Engineering and Customer’s solar plant engineer.
Perform electrical and electronic troubleshooting and testing of solar inverters and their components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed.
Weekly call with Engineers from Headquarters to review the progress of the issues resolution process.
Requirements
power electronics
technical support
modbus
microsoft office
electrical degree
problem solving
Solar industry, battery industry, or power electronics experience is preferred.
Strong technical support focus and a service-oriented individual both with sales team and customers.
Mandarin Chinese Proficiency desired, but not required.
System and product level mindset.
Demonstrates broad knowledge of electrical and construction site safety.
Must possess the ability to work with test equipment and hand tools as required.
Modbus protocol knowledge is desired, but not required.
Must possess customer service, problem-solving skills, and possess decision making and analytical skills.
Technical problem solving/analytical skills.
Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook)
4 years of experience in power electronics related companies as the service engineer/application engineer/R&D/Product Management or similar positions, or 2 years of experience with a Bachelor's degree or above, majoring in electrical engineering or similar majors.
Self-starter, strong initiatives, and an excellent communicator.
English language proficiency required.
Must possess effective written and verbal communication skills.
Must have basic knowledge of Electrical Safety Standards
Benefits
Competitive benefits package and employee programs
Strong personal and company growth opportunities
Compensation commensurate with experience
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1997
Year Founded
The company was established in 1997, marking the beginning of its journey in renewable energy solutions.
150+
Countries Served
Sungrow's solutions have been instrumental in developing solar infrastructure across over 150 countries worldwide.
A global leader in renewable energy solutions, specializing in the development and production of solar inverters, energy storage systems, and related technologies.
Focuses on clean energy to support the global energy transition.
Serves sectors including energy, utilities, and commercial industries.
Recognized for innovative approaches to making solar energy more accessible and efficient.
Successfully delivered high-impact projects, including large-scale solar power plants and energy storage systems worldwide.
Committed to advancing solar energy technology through strong research and development efforts.
Culture + Values
Customer-oriented: Focusing on customer success as a core value.
Innovation-driven: Pioneering technologies to meet future energy needs.
Integrity and Trust: Upholding high ethical standards and mutual trust.
Collaboration: Encouraging teamwork and sharing of knowledge.
Sustainability: Committed to green energy solutions and sustainable practices.
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero emissions by 2050, demonstrating a long-term commitment to reducing its environmental impact.
Developing green technologies that reduce carbon footprints.
Commitment to energy efficiency and renewable energy projects.
Incorporating environmental considerations into product design and development.
Achieved significant reduction in CO2 emissions from global operations.