Administrative Specialist at Empower Brands in Fresno, CA | USD26-27 | Kablio

Role

Description

data entry

job monitoring

billing packet

estimate drafting

lead contact

call handling

Schedule delivery and pick-up appointments with FRSTeam customers.
Manage and distribute site email and mail daily.
Manages data entry of all job leads into system within 1 business day
Maintenance marketing with current assigned clients from internal sales standpoint
Contact and coordinate the appropriate subcontractors, as needed.
Back up job coordinator for packouts, deliveries, emergency deliveries, on call availability
Monitor and update jobs daily, making sure the job flows efficiently through the claims process requirements and cycle times
Daily review of compliance tasks and all job tasks are completed on time
Responsible for generating billing packet in a timely manner and submitting to PM for review and audit.
Coordinating with the field sales team to create priorities and set goals for promoting potentials to the level of partners
Complete New Loss Information Sheet, accurately and completely, with pertinent information necessary to log the job within our systems.
10 field sales calls to current top 10 assigned clients to include presentations on job performance, business development and marketing type visits
Utilizing the information given to develop the first draft of estimate for each claim assigned within 12 hours.
Provide direct support to field teams
Responsible for initial contact with customer, agent or adjuster within 15 minutes of receiving lead.
Answer, route and log all incoming phone calls while ensuring excellent customer service.
Responsible for confirmation phone calls to customers.

Requirements

xactimate

microsoft office

data analysis

high school

2 years

restoration

Experience in restoration environment, a plus
High School graduation or equivalent
Ability to multi-task in a fast-paced environment
Ability to successfully pass a criminal background.
Excellent organizational skills and strong attention to detail
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
Two (2) years of administrative or office related experience
Ability to learn new software, including Xactimate® and proprietary software.
Familiarity with data analysis and reporting (preferred)
Demonstrated capacity to think “outside the box”, and communicate new ideas
Proficient in Microsoft Office, specifically Excel, Word and PowerPoint.

Benefits

401k with company match after 90 days
A friendly, family environment
Medical, dental & vision. life, AD&D, EAP, Pet Insurance and more, after 30 days
Paid holidays
Birthday Bonus
Paid Sick Leave
Hourly wage $26-27

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must successfully pass a criminal background check.

Company

Overview

Focuses on acquiring, growing, and enhancing franchise brands with a proven model.
Works closely with entrepreneurs and franchisees to ensure operational efficiency and brand recognition.
Provides comprehensive support across marketing, operations, training, and technology.
Has a strong history of scaling businesses in the service and retail sectors.
Known for a hands-on, customized approach that meets the unique needs of each brand under its umbrella.
Focuses on strategic growth initiatives to maximize brand value and franchisee profitability.
Stands out for its ability to integrate acquired brands and optimize their potential.

Culture + Values

Entrepreneurial Spirit
Collaboration
Integrity
Passion
Excellence
Commitment to Service

Environment + Sustainability

2035 Target

Net Zero Carbon Emissions

Aiming to achieve net zero carbon emissions by the year 2035 as part of broader sustainability efforts.

Committed to environmental sustainability across all brands.
Reducing the carbon footprint of its operations.
Investing in energy-efficient technologies for franchise locations.
Promoting sustainable business practices within the franchising network.

Inclusion & Diversity

Empower Brands fosters an inclusive and diverse workplace environment.
Works toward building a culture of equality, with a focus on gender balance.
Commitment to providing equal opportunities across all positions and leadership roles.

Articles

Empower Brands Franchise Opportunities

Our Brands

Role

Description

data entry

job monitoring

billing packet

estimate drafting

lead contact

call handling

Schedule delivery and pick-up appointments with FRSTeam customers.
Manage and distribute site email and mail daily.
Manages data entry of all job leads into system within 1 business day
Maintenance marketing with current assigned clients from internal sales standpoint
Contact and coordinate the appropriate subcontractors, as needed.
Back up job coordinator for packouts, deliveries, emergency deliveries, on call availability
Monitor and update jobs daily, making sure the job flows efficiently through the claims process requirements and cycle times
Daily review of compliance tasks and all job tasks are completed on time
Responsible for generating billing packet in a timely manner and submitting to PM for review and audit.
Coordinating with the field sales team to create priorities and set goals for promoting potentials to the level of partners
Complete New Loss Information Sheet, accurately and completely, with pertinent information necessary to log the job within our systems.
10 field sales calls to current top 10 assigned clients to include presentations on job performance, business development and marketing type visits
Utilizing the information given to develop the first draft of estimate for each claim assigned within 12 hours.
Provide direct support to field teams
Responsible for initial contact with customer, agent or adjuster within 15 minutes of receiving lead.
Answer, route and log all incoming phone calls while ensuring excellent customer service.
Responsible for confirmation phone calls to customers.

Requirements

xactimate

microsoft office

data analysis

high school

2 years

restoration

Experience in restoration environment, a plus
High School graduation or equivalent
Ability to multi-task in a fast-paced environment
Ability to successfully pass a criminal background.
Excellent organizational skills and strong attention to detail
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
Two (2) years of administrative or office related experience
Ability to learn new software, including Xactimate® and proprietary software.
Familiarity with data analysis and reporting (preferred)
Demonstrated capacity to think “outside the box”, and communicate new ideas
Proficient in Microsoft Office, specifically Excel, Word and PowerPoint.

Benefits

401k with company match after 90 days
A friendly, family environment
Medical, dental & vision. life, AD&D, EAP, Pet Insurance and more, after 30 days
Paid holidays
Birthday Bonus
Paid Sick Leave
Hourly wage $26-27

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

must successfully pass a criminal background check.