Individual Rights Administrator at Southern Water in Worthing, England, United Kingdom | GBP26,721-26,721 | Kablio

Role

Description

team coordination

record keeping

data requests

Coordinate Team Communications and Meetings
Maintain Records and Documentation
Support Data Subject Access Requests

Requirements

gcses

ms office

customer service

analytical

problem solving

communication

Highly focused with attention to detail.
Experience working in high-pressure environments.
Strong time management and organisational skills.
Empathetic and able to handle sensitive matters appropriately.
Ability to communicate effectively with peers and senior colleagues.
Problem-solving skills to identify and address routine issues.
Essential: 5 GCSEs grade C or above (or equivalent), including Maths & English.
Experience in a Customer Service environment.
Adaptable, flexible, and comfortable with multi-tasking.
Background in customer contact functions (multi-channel inbound/outbound).
Excellent verbal and written communication skills.
Analytical skills to interpret and evaluate data.
Proficiency with MS Office applications.
Strong people skills and proven ability to collaborate.

Benefits

Full funded eye tests
Competitive maternity leave and flexible return to work options
25 days annual leave
Cycle to work scheme
Discounts with over 800 popular retailers
Generous pension up to 11% company contribution
Life assurance equal to 4x salary
Digital GP service
Study support may be available for job-related qualifications
Occupational health service
Health Cash Plan
Salary sacrifice electric car scheme (after 6 months service)
Two paid volunteering days a year

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2.25 million

Customers Served

Serving 2.25 million customers since privatisation in 1989.

0.5 GL

Drinking Water Pumped

Pumps over 0.5 GL of drinking water daily.

£72m loss

Operating Loss

Experienced a £72 million operating loss in March 2024 due to rising costs.

Constructs reservoirs, pipelines, sewage treatment upgrades, and implements contingency measures like importing water during droughts.
Specializes in large-scale water infrastructure, operational delivery, and environmental engineering across the South East.
Notably fined for misreporting sewage spills; offers guided tours of Victorian sewers and public access to historic reservoirs.

Culture + Values

“Working differently” – using new technology and nature‑based solutions
“Collaborating with community partners”
“Showing leadership on key environmental issues”
“Engaging with customers, stakeholders and partners to maximise opportunities”

Environment + Sustainability

24% by 2025

Renewable Energy Target

Target to generate 24% of own renewable energy by 2025.

75% by 2035

Storm Overflow Compliance

Aiming to achieve 75% compliance by 2035 to reduce storm overflow spills.

£7.8B Capital Plan

Environmental Investments

£7.8 billion capital plan from 2025-2030 focusing on new technology and nature-based solutions.

Three‑Star EPA

Environment Agency Rating

Aiming for a three-star Environment Agency rating by 2025 following a two-star rating in 2022.

On track to generate own renewable energy and buying accredited renewable energy since 2021.
Fleet electrification targets: cars/vans by 2035, HGVs via low-carbon fuels by 2040.
Investing £1.5 billion in Clean Rivers & Seas to reduce storm overflow spills and achieve full compliance by 2050.

Inclusion & Diversity

No publicly available strategic DEI goals or gender‑related statistics found

Articles

Careers at Southern Water

Sustainability at Southern Water

Customer Service Information