Senior Customer Insights Analyst - Customer Success Organisation at Autodesk in Dublin, County Dublin, Ireland | Kablio

Role

Description

data analysis

metrics evaluation

advanced modeling

reporting

stakeholder engagement

mentorship

You engage business leaders to determine how to best answer their questions through analysis
Act as the data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases
Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis
Evaluate existing metrics, data models, and reporting practices; identify gaps and propose improvements
Execute sophisticated qualitative and quantitative analyses, including advanced modeling, that translate raw data into insights that can be turned into actionable recommendations and built into reports and dashboards
Assess impact of business strategies and provide clear articulation of analysis to support decision making for senior management
Partner with CTS leadership to define key business questions, success metrics, and analytical roadmaps
Champion data literacy and mentor junior analysts across the CTS D&A team

Requirements

powerbi

sql

python

salesforce

stem degree

7+ years

Experience with BI / Data Visualization tools (E.g. PowerBI)
You can creatively mine multiple disparate datasets to glean insights, answer business questions and provide next best actions
You tell compelling stories using data and reporting tools– you weave together a narrative of what is happening in the business based on your analysis
Experience writing SQL queries and working with large datasets
Experience with statistical analysis software
BA / BS in STEM Discipline
Experience supporting Support, Customer Success, Sales, Order Management, Digital Support
Salesforce Reporting and Dashboards
Strong executive communication and storytelling skills Python
7+ Years Relevant Work Experience
Experience using modern AI-assisted analytics tools

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products

Role

Description

data analysis

metrics evaluation

advanced modeling

reporting

stakeholder engagement

mentorship

You engage business leaders to determine how to best answer their questions through analysis
Act as the data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases
Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis
Evaluate existing metrics, data models, and reporting practices; identify gaps and propose improvements
Execute sophisticated qualitative and quantitative analyses, including advanced modeling, that translate raw data into insights that can be turned into actionable recommendations and built into reports and dashboards
Assess impact of business strategies and provide clear articulation of analysis to support decision making for senior management
Partner with CTS leadership to define key business questions, success metrics, and analytical roadmaps
Champion data literacy and mentor junior analysts across the CTS D&A team

Requirements

powerbi

sql

python

salesforce

stem degree

7+ years

Experience with BI / Data Visualization tools (E.g. PowerBI)
You can creatively mine multiple disparate datasets to glean insights, answer business questions and provide next best actions
You tell compelling stories using data and reporting tools– you weave together a narrative of what is happening in the business based on your analysis
Experience writing SQL queries and working with large datasets
Experience with statistical analysis software
BA / BS in STEM Discipline
Experience supporting Support, Customer Success, Sales, Order Management, Digital Support
Salesforce Reporting and Dashboards
Strong executive communication and storytelling skills Python
7+ Years Relevant Work Experience
Experience using modern AI-assisted analytics tools

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1982

Year of establishment

Marks the beginning of Autodesk's journey in pioneering design software solutions.

Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.

Culture + Values

Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.

Environment + Sustainability

2023

Net-zero commitment

Aiming to achieve net-zero carbon status, a critical step in combating climate change.

35%

Carbon emissions reduction

Significant reduction in overall carbon footprint across all emission scopes since 2019.

Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.

Inclusion & Diversity

30% Female Workforce

Gender Diversity

As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.

25% Leadership Representation

Female Leadership

25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.

2025 Diversity Goal

Leadership Commitment

A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.

12 Employee Groups

Employee Resource Networks

Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.

Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.

Articles

Autodesk Careers

Autodesk Newsroom

Autodesk Products