CALL CENTER REPRESENTATIVE at Carter Machinery in Salem, VA | Kablio

Role

Description

customer experience

Promote a positive customer experience.

Requirements

microsoft office

salesforce

time management

communication

prioritization

customer service

Must be able to work in a fast-paced environment.
Excellent time management skills with a proven ability to meet deadlines.
Excellent verbal and written communication skills.
Must be able to prioritize tasks and to delegate them when appropriate.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software with the ability to learn web-based products such as Salesforce.
Excellent interpersonal and customer service skills.

Benefits

Health, dental and vision insurance.
Discounts: cellular phone service, computers, tooling, cars and trucks.
Tuition reimbursement.
Life and disability insurance.
401(k), $0.75 to $1.25 match up to 6%.
Paid time off.
Employee referral bonus program.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 1952

Year Established

Providing reliable and efficient heavy equipment solutions.

A leading dealer for Caterpillar machinery, offering sales, rental, service, and parts.
Known for strong customer support in various major infrastructure projects.
Services extend across energy, utilities, transportation, and industrial operations.
Operates from multiple locations across the U.S., providing a robust network of service and support.
State-of-the-art technology integration with an extensive machinery fleet.
Played a key role in several high-profile projects, demonstrating expertise in heavy civil and infrastructure development.

Culture + Values

Integrity – Our moral character guides our actions.
Commitment – We do what we say we will do.
Excellence – We believe in the unlimited ability to improve.
Teamwork – We harness our combined strengths as individuals.

Environment + Sustainability

Trees Saved

3,655 Trees

Saved by using 100% recycled cardboard shipping boxes from October 2019 to August 2024.

CO₂ Emissions Reduced

215 Tons Prevented

Prevented CO₂ emissions through the use of 100% recycled cardboard shipping boxes from October 2019 to August 2024.

Scope 1 & 2 Emissions Reduced

26% Reduction

Achieved a 26% reduction in Scope 1 and Scope 2 greenhouse gas emissions since 2019 through energy-efficient measures and renewable energy credits.

Supplier Engagement

77% of Vendors

77% of purchased-goods vendors by spend have set science-based targets to reduce emissions by 2027.

Designs and operates facilities to minimize environmental impact, yield life-cycle economic benefits, and pursue LEED® certification.
Conserves energy, minimizes greenhouse gas emissions, reduces pollution and harmful materials, and enhances indoor environments for health and productivity.
Targets Net Zero in direct operations by 2040.
Diverts 67% of operational waste from landfill; pursuing 80% landfill diversion by 2025.
Increased recycled-content plastic packaging by 31% since 2022; aiming for a 50% reduction of virgin plastic packaging by 2030.
Reduced styles requiring additional water wash by 62% since 2019 via water usage reduction strategy.

Inclusion & Diversity

Mar 3-9

Celebration Dates

Celebrates Women in Construction Week, recognizing female employees in various roles with thank-you cards and Amazon gift cards.

Committed to building a workforce that includes DEI initiatives in recruitment, hiring, compensation, benefits, training, promotions, transfers, and terminations.
Fosters a culture encouraging success by hiring, developing, and retaining diverse employees who share Carter’s values.
Ensures differences are valued and everyone has equal opportunity to succeed in a safe environment where employees feel they can bring their authentic selves.
No public gender diversity statistics (e.g., percentage of women) found.

Articles

Careers at Carter Machinery

Carter Machinery Facebook

Company

Overview

Since 1952

Year Established

Providing reliable and efficient heavy equipment solutions.

A leading dealer for Caterpillar machinery, offering sales, rental, service, and parts.
Known for strong customer support in various major infrastructure projects.
Services extend across energy, utilities, transportation, and industrial operations.
Operates from multiple locations across the U.S., providing a robust network of service and support.
State-of-the-art technology integration with an extensive machinery fleet.
Played a key role in several high-profile projects, demonstrating expertise in heavy civil and infrastructure development.

Culture + Values

Integrity – Our moral character guides our actions.
Commitment – We do what we say we will do.
Excellence – We believe in the unlimited ability to improve.
Teamwork – We harness our combined strengths as individuals.

Environment + Sustainability

Trees Saved

3,655 Trees

Saved by using 100% recycled cardboard shipping boxes from October 2019 to August 2024.

CO₂ Emissions Reduced

215 Tons Prevented

Prevented CO₂ emissions through the use of 100% recycled cardboard shipping boxes from October 2019 to August 2024.

Scope 1 & 2 Emissions Reduced

26% Reduction

Achieved a 26% reduction in Scope 1 and Scope 2 greenhouse gas emissions since 2019 through energy-efficient measures and renewable energy credits.

Supplier Engagement

77% of Vendors

77% of purchased-goods vendors by spend have set science-based targets to reduce emissions by 2027.

Designs and operates facilities to minimize environmental impact, yield life-cycle economic benefits, and pursue LEED® certification.
Conserves energy, minimizes greenhouse gas emissions, reduces pollution and harmful materials, and enhances indoor environments for health and productivity.
Targets Net Zero in direct operations by 2040.
Diverts 67% of operational waste from landfill; pursuing 80% landfill diversion by 2025.
Increased recycled-content plastic packaging by 31% since 2022; aiming for a 50% reduction of virgin plastic packaging by 2030.
Reduced styles requiring additional water wash by 62% since 2019 via water usage reduction strategy.

Inclusion & Diversity

Mar 3-9

Celebration Dates

Celebrates Women in Construction Week, recognizing female employees in various roles with thank-you cards and Amazon gift cards.

Committed to building a workforce that includes DEI initiatives in recruitment, hiring, compensation, benefits, training, promotions, transfers, and terminations.
Fosters a culture encouraging success by hiring, developing, and retaining diverse employees who share Carter’s values.
Ensures differences are valued and everyone has equal opportunity to succeed in a safe environment where employees feel they can bring their authentic selves.
No public gender diversity statistics (e.g., percentage of women) found.

Articles

Careers at Carter Machinery

Carter Machinery Facebook