Supervisor

Description

• Delegate responsibilities efficiently and provide support to your direct reports.
• Review and complete daily submitted tickets
• Ensure timely responses to client-reported emergency cleaning situations.
• Provide leadership and support while being available for emergency and off-hour support.
• Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Train and manage Site janitorial and Porter staff.
• Establish and maintain strong client relationships with a positive customer service orientation.
• Oversee the night cleaning staff in the performance of their cleaning responsibilities
• Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
• Prioritize and schedule your nightly to dos in order to maximize productivity and ensure compliance.
• Ensure SWOPS are being entered after every observation. Minimum 5 swops per week.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide constructive criticism when applicable while ensuring Code of Business Conduct is being supported.
• Conduct safety meetings as per ABM guidelines on a: nightly and monthly basis. Apply this knowledge to your day-to-day operations and floor inspections.
• Train staff on building and property security protocols at each assigned client location.
• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
• Organize files and maintain bookkeeping records on client assets and periodic work. Communicate with Project Manager nightly inspections performed, discrepancies that were resolved and if not why, supplemental work performed, periodic work, safety observations etc.

Requirements

• Proven ability to handle confidential information with discretion.
• At least 2 years of experience supervising employees.
• Detail-oriented with a high level of accuracy.
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• High School Diploma or GED (Required)
• Strong organizational, multi-tasking, and prioritization skills.
• MS Office (Outlook, Word, Excel) proficiency required.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance