Customer Experience Coordinator at Johnson Controls in Manchester, England, United Kingdom | Kablio

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Customer Experience Coordinator

Johnson Controls

Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.

Coordinate engineer schedules and customer service for maintenance operations

9 days ago ago

Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)

Full Time

Manchester, England, United Kingdom

Onsite

Company Size

94,000 Employees

Service Specialisms

Climate Control

HVAC

Facility Management

Fire Alarm and Suppression

Security Equipment

Building Systems

Engineering

Consulting

Sector Specialisms

Buildings

Commercial

Residential

Industrial

Energy

Infrastructure

Security

Safety

Role

Description

portal navigation

parts ordering

appointment scheduling

kpi reporting

engineer productivity

stakeholder liaison

Collaborating with Service Managers to optimize engineer productivity
Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
Communicating with customers via phone and email to confirm schedules and resolve queries
Navigating multiple customer portals and internal systems
Ordering parts, securing purchase orders, and completing permits
Coordinating engineer appointments and managing dynamic diaries
Supporting KPIs and reporting to the Planning Team Manager

Requirements

gantt

scheduling

pc applications

problem solving

communication

customer service

At least 1 year of customer service experience
Strong multitasking and time management abilities
Familiarity with processing invoices and purchase orders
Experience with GANT-based planning or dispatch software
Excellent communication skills—written and verbal
Proficiency in using multiple PC applications
Confident decision-making and problem-solving skills
Previous scheduling experience in a service or maintenance role
High attention to detail and urgency

Benefits

Employee assistance program
Career Development: Extensive growth and advancement opportunities
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Pension plan (up to 7% employer match)
Life assurance
Dress Down Fridays: Casual attire to wrap up the week
Comprehensive Benefits:
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Free Onsite Parking: Hassle-free commuting
Generous Leave: 25 days annual leave (pro-rated in hours)
Competitive Salary: Reflecting your skills and experience
Referral scheme

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

Inclusion & Diversity

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.