First Line Support Engineer at Ask4 in Sheffield, England, United Kingdom | Kablio

Role

Description

account onboarding

account administration

technical support

first line

ticket logging

network support

As a First Line Support Engineer, you’ll receive thorough technical training to join our Internet support team providing industry-leading support to both existing and new Parcel SafePlace customers, as well as providing support for other functions across the group. You will get to support our diverse customer base, from students to businesses, you’ll help troubleshoot and resolve connectivity issues across regions, playing a key role in ensuring a smooth experience for every customer.

Help customers sign up and log in to our internet services.
You will be the contact point for customer account administration.
Diagnosing and resolving technical issues with confidence, helping our customers navigate their accounts and services.
You will be the first line of support for our customers, the day-to-day role will be monitoring our phone lines, emails, and our chat box.
Logging calls/emails or live chats into the system and escalating to the second line when necessary.
Work alongside a talented team of engineers, gaining insights and expertise to advance your career.

Requirements

communication

spanish

troubleshooting

customer service

service desk

proactive

Are you looking to kick-start your career in tech with hands-on experience and solid training?

Excellent written and verbal communication skills.
Spanish language or other languages are desirable!
First Line diagnosis and resolution of technical faults.
Have experience providing outstanding customer service and a commitment to resolve customer issues quickly and effectively.
Any experience on a service desk and using a ticketing system is beneficial.
Proactive approach to identifying problems and finding solutions.

Benefits

Full technical training provided!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

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Company

Overview

360,000 Users

Global Users Supported

Powers over 360,000 users across assets valued at $60 billion in a dozen countries.

$60 Billion

Assets Under Management

Manages assets valued at $60 billion across multiple countries.

$37 Million

Annual Revenue

Achieves annual revenue near $37 million.

Born in 2000 from an 18‑year‑old’s ambition to improve internet in shared living spaces.
Today it underpins connectivity in multi‑tenant homes, student halls, BTR properties, and commercial sites in the UK and Europe.
Financially backed by GI Partners in 2023 after earlier growth supported by private equity.
Artist merges broadband, managed IT, and datacentre services—running its own Tier‑2 data centre with 24/7 security and carrier‑neutral infrastructure.
Typical projects include secure broadband roll‑outs in student living, BTR complexes, senior‑living communities, and business parks.
Known for its 4Network innovation, giving tenants their own virtual LAN over shared infrastructure—a capability that won an innovation award.
It’s expanded strategically via acquisitions like Ripwire in the UK and managed‑IT plays, boosting its technical portfolio.
Its data centre is powered entirely by renewable energy, boasting UPS backup, strict climate control, and round‑the‑clock CCTV.

Culture + Values

Being Accountable: We take responsibility for the services we deliver and always seek to act in the best interests of our team, clients, and customers.
Working Together: We listen to, support, and evolve with our clients, partners, and suppliers as we work towards common goals.
Forging Ahead: We use technology and insight to design products, services, and solutions that meet our clients’ current and future needs.
Being Resourceful: We respond to challenges with flexibility and adaptability to ensure our clients’ needs are met.
Have Integrity: We deliver on our promises, demonstrate respect for clients, partners, and suppliers, and offer open and honest advice.
Live. Work. Connected.

Environment + Sustainability

399 Tonnes CO₂ Savings

Renewable Energy Initiative

Tier 2 Data Centre switched to 100% renewable energy, eliminating an estimated 399 tonnes of CO₂ in its first year.

12.5 Tonnes CO₂ Per Rack

Data Centre Efficiency

Data Centre saves approximately 12.5 tonnes of CO₂ emissions per rack annually thanks to renewable power.

7% Emissions Reduction

Tech-Enabled Insights

Commissioned research showing tech-enabled insights can reduce resident carbon emissions by around 7% through partnered initiatives.

25 Trees Planted

Environmental Contribution

Contributed to the National Trust’s ‘Plant a Tree’ campaign by planting 25 trees for its 25th anniversary in April 2025.

Partnership with Bryt Energy for a 3‑year contract on renewable energy supply.
ASK4 sponsors and participates in ‘Net-Zero Student Living’ events; named Platinum Sponsor in July 2022.
Partnered with Utopi to deploy ESG technology and SaaS for granular real-time energy and building performance reporting, enabling smart metering and fair usage billing.
Net-zero focused initiatives and roadmaps for multi-tenant buildings, including unlinking utilities from rents to drive tenant behaviour change.

Inclusion & Diversity

September 2024

Glassdoor Reviews

Highlighting management's focus on employee well-being and a 'can-do attitude' across teams.

Feb–Sep 2024

Employee Reviews

Showcases a supportive executive team and confidence in strategic foresight.

May 2024

Workplace Wellness

Features flexible work hours, remote options, and excellent health insurance programs.

States 'inclusive workplace where all our colleagues get as much out of ASK4 as possible.'
Staff report 'great work-life balance with generous vacation policies.'
Reviews cite 'inclusive and diverse work environment' and 'Equality and diversity.'

Articles

Customer Support

Data Centre Contact

Role

Description

account onboarding

account administration

technical support

first line

ticket logging

network support

Help customers sign up and log in to our internet services.
You will be the contact point for customer account administration.
Diagnosing and resolving technical issues with confidence, helping our customers navigate their accounts and services.
You will be the first line of support for our customers, the day-to-day role will be monitoring our phone lines, emails, and our chat box.
Logging calls/emails or live chats into the system and escalating to the second line when necessary.
Work alongside a talented team of engineers, gaining insights and expertise to advance your career.

Requirements

communication

spanish

troubleshooting

customer service

service desk

proactive

Are you looking to kick-start your career in tech with hands-on experience and solid training?

Excellent written and verbal communication skills.
Spanish language or other languages are desirable!
First Line diagnosis and resolution of technical faults.
Have experience providing outstanding customer service and a commitment to resolve customer issues quickly and effectively.
Any experience on a service desk and using a ticketing system is beneficial.
Proactive approach to identifying problems and finding solutions.

Benefits

Full technical training provided!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

360,000 Users

Global Users Supported

Powers over 360,000 users across assets valued at $60 billion in a dozen countries.

$60 Billion

Assets Under Management

Manages assets valued at $60 billion across multiple countries.

$37 Million

Annual Revenue

Achieves annual revenue near $37 million.

Born in 2000 from an 18‑year‑old’s ambition to improve internet in shared living spaces.
Today it underpins connectivity in multi‑tenant homes, student halls, BTR properties, and commercial sites in the UK and Europe.
Financially backed by GI Partners in 2023 after earlier growth supported by private equity.
Artist merges broadband, managed IT, and datacentre services—running its own Tier‑2 data centre with 24/7 security and carrier‑neutral infrastructure.
Typical projects include secure broadband roll‑outs in student living, BTR complexes, senior‑living communities, and business parks.
Known for its 4Network innovation, giving tenants their own virtual LAN over shared infrastructure—a capability that won an innovation award.
It’s expanded strategically via acquisitions like Ripwire in the UK and managed‑IT plays, boosting its technical portfolio.
Its data centre is powered entirely by renewable energy, boasting UPS backup, strict climate control, and round‑the‑clock CCTV.

Culture + Values

Being Accountable: We take responsibility for the services we deliver and always seek to act in the best interests of our team, clients, and customers.
Working Together: We listen to, support, and evolve with our clients, partners, and suppliers as we work towards common goals.
Forging Ahead: We use technology and insight to design products, services, and solutions that meet our clients’ current and future needs.
Being Resourceful: We respond to challenges with flexibility and adaptability to ensure our clients’ needs are met.
Have Integrity: We deliver on our promises, demonstrate respect for clients, partners, and suppliers, and offer open and honest advice.
Live. Work. Connected.

Environment + Sustainability

399 Tonnes CO₂ Savings

Renewable Energy Initiative

Tier 2 Data Centre switched to 100% renewable energy, eliminating an estimated 399 tonnes of CO₂ in its first year.

12.5 Tonnes CO₂ Per Rack

Data Centre Efficiency

Data Centre saves approximately 12.5 tonnes of CO₂ emissions per rack annually thanks to renewable power.

7% Emissions Reduction

Tech-Enabled Insights

Commissioned research showing tech-enabled insights can reduce resident carbon emissions by around 7% through partnered initiatives.

25 Trees Planted

Environmental Contribution

Contributed to the National Trust’s ‘Plant a Tree’ campaign by planting 25 trees for its 25th anniversary in April 2025.

Partnership with Bryt Energy for a 3‑year contract on renewable energy supply.
ASK4 sponsors and participates in ‘Net-Zero Student Living’ events; named Platinum Sponsor in July 2022.
Partnered with Utopi to deploy ESG technology and SaaS for granular real-time energy and building performance reporting, enabling smart metering and fair usage billing.
Net-zero focused initiatives and roadmaps for multi-tenant buildings, including unlinking utilities from rents to drive tenant behaviour change.

Inclusion & Diversity

September 2024

Glassdoor Reviews

Highlighting management's focus on employee well-being and a 'can-do attitude' across teams.

Feb–Sep 2024

Employee Reviews

Showcases a supportive executive team and confidence in strategic foresight.

May 2024

Workplace Wellness

Features flexible work hours, remote options, and excellent health insurance programs.

States 'inclusive workplace where all our colleagues get as much out of ASK4 as possible.'
Staff report 'great work-life balance with generous vacation policies.'
Reviews cite 'inclusive and diverse work environment' and 'Equality and diversity.'

Articles

Customer Support

Data Centre Contact