Accounts Payable Supervisor at Prologis in Denver, CO | USD98,000-119,000 | Kablio

Role

Description

ticket management

uat support

kpi analysis

automation

sla definition

escalation management

Oversee AP helpdesk associates (ticketing/queue management) who resolve vendor and internal team inquiries.
Hire, train, schedule, and coach helpdesk specialists; set goals, conduct regular 1:1s, team meetings, and performance reviews.
Support UAT and change management for AP system enhancements and policy changes.
Analyze and report on daily, weekly, monthly, and quarterly KPIs; run root-cause elimination for recurring issues; drive actions that lower ticket volumes.
Build and continuously improve training materials, troubleshooting guides, and standardized resolutions, ensuring tone, accuracy, and policy alignment.
Participate in audit and compliance reviews; provide timely evidence and remediation follow-up.
Define and maintain SLAs and set prioritization standards.
Develop standardized support schedules to ensure consistent coverage across multiple time zones.
Foster a customer forward, data-driven culture with clear metrics and continuous feedback.
Proactively review aging tickets, identifying bottlenecks and ensuring timely resolution of outstanding issues.
Collaborate with cross-functional teams on upstream process improvements and automation initiatives, including PO creation, supplier portal improvements, AI agents, and RPA.
Serve as the primary escalation point for complex supplier/payment inquiries (e.g., holds, tax/withholding, bank validation, urgent wires).
Own AP helpdesk KPI dashboards; Identifies improvements to reduce help desk submissions and resolution time.

Requirements

accounting degree

accounts payable

erp

ap automation

excel

people management

Service mindset with excellent communication; comfortable handling vendors and senior stakeholders.
Deep knowledge of end-to-end Accounts Payable functions
Bachelor's degree in Accounting or related field from a four-year college or university
Analytical skills with comfort in Excel/Sheets and dashboarding; able to translate data into action.
People management experience
Hands-on experience with a major ERP (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) and AP automation tools (e.g., Coupa, Ariba, Tipalti, Basware).
Familiarity with SOX/internal controls, 3-way match, and audit requirements.
3–5+ years in Accounts Payable or Shared Services

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

all job offers are contingent upon successful completion of background verification.

Company

Overview

Founded in 1983

Year Established

The company was established in 1983, marking the beginning of its global logistics real estate leadership.

19 Countries

Global Presence

Prologis maintains a widespread portfolio across 19 countries, ensuring a robust global network.

Ranked #500

Market Performance

The company is part of the prestigious S&P 500 index, reflecting its strong financial standing in the market.

Provides prime distribution centers and warehouses for industries like retail, e-commerce, automotive, and technology.
Focuses on designing and managing large-scale logistics facilities that support global supply chains.
Leverages innovative technologies to optimize warehouse operations and drive efficiency for tenants.
Expands its footprint through strategic acquisitions in key logistics hubs worldwide.
Develops sustainable and adaptable logistics environments for future growth.
Known for quickly adapting to changing market demands, ensuring resilience in operations.

Culture + Values

Integrity: We are honest, ethical, and committed to doing the right thing in everything we do.
Excellence: We strive to achieve the highest standards, and continually raise the bar in all our work.
Collaboration: We work as a team, respecting and valuing each other's perspectives.
Innovation: We embrace new ideas, drive continuous improvement, and challenge the status quo.
Sustainability: We are dedicated to advancing a sustainable future by building the most environmentally responsible properties.

Environment + Sustainability

5.8M sq ft

Net-Zero Carbon Buildings

Prologis has completed 5.8 million square feet of net-zero carbon buildings as of 2023, showcasing significant progress in sustainable infrastructure.

25%+

Renewable Energy Usage

Over 25% of the energy used in its global portfolio comes from renewable sources, reflecting a strong commitment to clean energy integration.

100% LEED

LEED Certification Target

Aims to have 100% of its buildings certified under the LEED standard or equivalent by 2030, ensuring high environmental performance across its portfolio.

Net Zero by 2040

Carbon Emissions Goal

Committed to achieving net zero carbon emissions by 2040, emphasizing long-term sustainability and climate action.

Focus on reducing carbon footprint through renewable energy integration, sustainable design, and operational improvements.

Inclusion & Diversity

40% Global Leadership

Women Representation

Women represent 40% of the company's global leadership team as of 2023.

50% Diversity Goal

New Hires Target

Aim to achieve 50% gender diversity in new hires by 2025.

2025 Target Date

Gender Parity Goal

Aim to achieve gender parity in global leadership by 2025.

Annual Reporting

Diversity Metrics

Provides annual reporting to ensure accountability and track progress in diversity initiatives.

A comprehensive employee resource group program supports diverse backgrounds and experiences.

Articles

Prologis Careers

Prologis Global Reach

Prologis Projects

Role

Description

ticket management

uat support

kpi analysis

automation

sla definition

escalation management

Oversee AP helpdesk associates (ticketing/queue management) who resolve vendor and internal team inquiries.
Hire, train, schedule, and coach helpdesk specialists; set goals, conduct regular 1:1s, team meetings, and performance reviews.
Support UAT and change management for AP system enhancements and policy changes.
Analyze and report on daily, weekly, monthly, and quarterly KPIs; run root-cause elimination for recurring issues; drive actions that lower ticket volumes.
Build and continuously improve training materials, troubleshooting guides, and standardized resolutions, ensuring tone, accuracy, and policy alignment.
Participate in audit and compliance reviews; provide timely evidence and remediation follow-up.
Define and maintain SLAs and set prioritization standards.
Develop standardized support schedules to ensure consistent coverage across multiple time zones.
Foster a customer forward, data-driven culture with clear metrics and continuous feedback.
Proactively review aging tickets, identifying bottlenecks and ensuring timely resolution of outstanding issues.
Collaborate with cross-functional teams on upstream process improvements and automation initiatives, including PO creation, supplier portal improvements, AI agents, and RPA.
Serve as the primary escalation point for complex supplier/payment inquiries (e.g., holds, tax/withholding, bank validation, urgent wires).
Own AP helpdesk KPI dashboards; Identifies improvements to reduce help desk submissions and resolution time.

Requirements

accounting degree

accounts payable

erp

ap automation

excel

people management

Service mindset with excellent communication; comfortable handling vendors and senior stakeholders.
Deep knowledge of end-to-end Accounts Payable functions
Bachelor's degree in Accounting or related field from a four-year college or university
Analytical skills with comfort in Excel/Sheets and dashboarding; able to translate data into action.
People management experience
Hands-on experience with a major ERP (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) and AP automation tools (e.g., Coupa, Ariba, Tipalti, Basware).
Familiarity with SOX/internal controls, 3-way match, and audit requirements.
3–5+ years in Accounts Payable or Shared Services

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

all job offers are contingent upon successful completion of background verification.

Company

Overview

Founded in 1983

Year Established

The company was established in 1983, marking the beginning of its global logistics real estate leadership.

19 Countries

Global Presence

Prologis maintains a widespread portfolio across 19 countries, ensuring a robust global network.

Ranked #500

Market Performance

The company is part of the prestigious S&P 500 index, reflecting its strong financial standing in the market.

Provides prime distribution centers and warehouses for industries like retail, e-commerce, automotive, and technology.
Focuses on designing and managing large-scale logistics facilities that support global supply chains.
Leverages innovative technologies to optimize warehouse operations and drive efficiency for tenants.
Expands its footprint through strategic acquisitions in key logistics hubs worldwide.
Develops sustainable and adaptable logistics environments for future growth.
Known for quickly adapting to changing market demands, ensuring resilience in operations.

Culture + Values

Integrity: We are honest, ethical, and committed to doing the right thing in everything we do.
Excellence: We strive to achieve the highest standards, and continually raise the bar in all our work.
Collaboration: We work as a team, respecting and valuing each other's perspectives.
Innovation: We embrace new ideas, drive continuous improvement, and challenge the status quo.
Sustainability: We are dedicated to advancing a sustainable future by building the most environmentally responsible properties.

Environment + Sustainability

5.8M sq ft

Net-Zero Carbon Buildings

Prologis has completed 5.8 million square feet of net-zero carbon buildings as of 2023, showcasing significant progress in sustainable infrastructure.

25%+

Renewable Energy Usage

Over 25% of the energy used in its global portfolio comes from renewable sources, reflecting a strong commitment to clean energy integration.

100% LEED

LEED Certification Target

Aims to have 100% of its buildings certified under the LEED standard or equivalent by 2030, ensuring high environmental performance across its portfolio.

Net Zero by 2040

Carbon Emissions Goal

Committed to achieving net zero carbon emissions by 2040, emphasizing long-term sustainability and climate action.

Focus on reducing carbon footprint through renewable energy integration, sustainable design, and operational improvements.

Inclusion & Diversity

40% Global Leadership

Women Representation

Women represent 40% of the company's global leadership team as of 2023.

50% Diversity Goal

New Hires Target

Aim to achieve 50% gender diversity in new hires by 2025.

2025 Target Date

Gender Parity Goal

Aim to achieve gender parity in global leadership by 2025.

Annual Reporting

Diversity Metrics

Provides annual reporting to ensure accountability and track progress in diversity initiatives.

A comprehensive employee resource group program supports diverse backgrounds and experiences.

Articles

Prologis Careers

Prologis Global Reach

Prologis Projects