Community Manager

As a Community Manager for Multifamily with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures.

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease
• Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests
• Transfer properties and work overtime as business needs deem appropriate
• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

• Experience working on mixed-use developments and/or high-rise projects, including coordination across residential, retail, and office components
• Experience with property management software preferred; Entrata experience a plus
• Must currently hold or obtain a real estate leasing agent license for the state of IL within 120 days (add to this role in IL)
• Two or more years’ experience as a residential community/property manager or leadership role in related industry
• Proficiency in Microsoft Office and property management software in order to complete required reports
• Background in hospitality-related projects (e.g., hotels, resorts, or food & beverage spaces) is strongly preferred
• Proven track record in renovation projects, especially in occupied or operational environments a plus
• Ability to lift up to 25lbs
• Excellent verbal and written communication skills
• Strong customer service orientation
• Work indoors approximately 95% of the time and outdoors 5% of the time
• Ability to work a flexible schedule including weekends and holidays
• High school diploma or equivalent from an accredited institution; college degree is a plus

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.