Fire Service Coordinator

Scheduling and coordination - creating and maintaining master schedules, assigning daily tasks based on workload, location, and skill set, and ensuring all services are completed on time.

Client engagement - liaising with clients to arrange appointments, issue inspection notices, provide updates, and address queries with professionalism.

Problem resolution - identifying and resolving scheduling conflicts, managing delays, and offering alternative solutions to both clients and technicians.

Record keeping - maintaining accurate logs, verifying compliance, and producing performance reports that highlight efficiency and improvement opportunities.

Resource optimisation - streamlining routes, reducing downtime, and making sure technicians are equipped and prepared for each task.

The Role The Service Scheduler will be responsible for overseeing the daily scheduling of technicians across inspections, rectifications, callouts, and installations. The position requires someone who can balance efficiency, client engagement, and technician support while keeping operations running smoothly.

• Scheduling and coordination - creating and maintaining master schedules, assigning daily tasks based on workload, location, and skill set, and ensuring all services are completed on time.
• Client engagement - liaising with clients to arrange appointments, issue inspection notices, provide updates, and address queries with professionalism.
• Problem resolution - identifying and resolving scheduling conflicts, managing delays, and offering alternative solutions to both clients and technicians.
• Record keeping - maintaining accurate logs, verifying compliance, and producing performance reports that highlight efficiency and improvement opportunities.
• Resource optimisation - streamlining routes, reducing downtime, and making sure technicians are equipped and prepared for each task.

The Ideal Candidate The successful candidate will be highly organised, adaptable, and comfortable working in a fast-paced environment. Strong communication skills, both with clients and colleagues, are essential, as well as the ability to solve problems under pressure. Experience with scheduling, workforce coordination, or similar operational roles will be highly regarded.

An established and growing organisation in the fire protection industry is looking for an experienced Service Scheduler to join their busy team. This is an exciting opportunity to take on a pivotal role coordinating a team of 12-15 technicians and ensuring clients receive an exceptional standard of service.

What's on Offer This is a chance to join a supportive team within a respected organisation, where your efforts will directly contribute to operational success and client satisfaction. The role offers variety, responsibility, and the opportunity to further develop your career in service coordination.