Customer Experience Specialist at Oldcastle Infrastructure in Atlanta, GA | Kablio
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Customer Experience Specialist
Oldcastle Infrastructure
Designs and manufactures precast concrete products for infrastructure and construction projects.
Manage customer inquiries, quotes, and order entry while providing timely support.
9 days ago ago
Junior (1-3 years), Entry-level
Full Time
Atlanta, GA
Hybrid
Company Size
4,000 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Construction services
Turnkey
Sector Specialisms
Water
Communications
Transportation
Energy
Buildings
Stormwater Management
Wastewater Treatment
Commercial Building Projects
+15 more
Role
Description
netsuite cases
order processing
returns
coordination
customer support
customer communication
Coordinate effectively with transportation, planning, engineering and sales
Comply with company attendance standards
Inform customers of the status of their orders, advising them of any changes
Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
Create cases in NetSuite for customer issue resolution and product design
Process and support customers' orders and inquiries related to their dedicated market
Working with customers to create return authorizations
Requirements
excel
edi
customer service
manufacturing
communication
detail-oriented
Detail-oriented, with the ability to multi-task
Excellent interpersonal and oral/written communication
1+ years Customer Service in an office environment
Experience working in manufacturing or logistics is preferred
Basic understanding of processing EDI orders
Comfortable user of excel
Demonstrated ability to work calmly in a fast-paced team environment
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
70 Years
Experience in Precast Concrete Manufacturing
The company has demonstrated leadership and innovation in the precast concrete industry over several decades.
Specializes in providing innovative, high-quality solutions for critical infrastructure projects.
Works on projects across various industries, including utilities, transportation, and water resources.
Products play a vital role in the construction of roads, bridges, utilities, and stormwater systems.
Expertise spans multiple sectors, including heavy civil, industrial, and commercial infrastructure.
Known for delivering durable, reliable, and sustainable solutions, serving a wide range of clients from public agencies to private enterprises.
A key player in ensuring project success from start to finish, offering both design and manufacturing services.
Innovative precast solutions contribute to shaping the infrastructure landscape in North America.
Culture + Values
Put safety first
Build enduring relationships
Operate locally, but act as one company
Continuously create value
Do what we say and act with integrity
Environment + Sustainability
50% Reduction
GHG Emissions Cut
Reduction in greenhouse gas emissions per weight achieved by using recycled plastic in Duralite® enclosures compared to virgin plastic.
2024 Transition
Environmental Impact
Switch to phosphorus-based flame retardants in 2024 to reduce environmental harm caused by brominated/halogenated alternatives.
Adopted a sustainability strategy aligned with UN Sustainable Development Goals.
Focus areas: Industry, Innovation and Infrastructure; Sustainable Cities and Communities; Responsible Consumption and Production; Climate Action.
Committed to highest standards of environmental management and proactive climate change response.
Developed Duralite® composite enclosures using recycled plastic (water bottle caps).
Duralite enclosures are lighter than concrete variants, reducing emissions and allowing recyclability through a circular lifecycle.
Inclusion & Diversity
Stated goal: identify, develop and leverage diverse talent across the organization
Reported inclusion and diversity as a strategic priority in recruiting and culture
Gender statistics not publicly specified on official sites
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