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Resident Services Associate
Dandara
24d ago
£27,202 - £27,202
Junior (1-3 years)
Full Time
West Yorkshire, England, United Kingdom
Onsite
Company Size
3,000 Employees
Service Specialisms
Property Development
Construction
House Building
Commercial Office Development
Build to Rent
New Homes
Sector Specialisms
Residential
Commercial
Build to Rent
Housing Development
Sustainable Development
Property Management
Retail Space
Mixed-Use Development
Role
What you would be doing
inventory management
parking management
customer service
security walks
booking management
noise handling
- Update inventory feedback and ensure any issues are promptly addressed.
- Manage vehicle parking records and address any noise complaints, escalating where necessary.
- Provide the highest level of customer service to our residents and guests at Leodis Square, representing Dandara Living as one of the first points of contact.
- Conduct security walks as required to ensure a safe and secure environment.
- Assist with Parcelsafe deliveries and collections for our busy residential community.
- Keep communal spaces clean, presentable, and inviting for residents and their guests.
- Manage bookings for resident amenity spaces, including our communal lounges and event areas.
- Collaborate with the wider team to cover additional shifts when needed.
- Conduct move-in appointments, inventories, and meter readings for new residents.
- Log maintenance issues and coordinate with the team to ensure timely resolutions.
- Issue keys for new move-ins and manage key replacements as needed.
- Assist with open days, resident events, and community-building activities.
- Handle resident and guest enquiries, ensuring timely and effective communication.
- Update site-wide communications and the residents' portal with relevant updates.
- Compile and maintain inventories, perform mid-term inspections, and ensure all homes are well cared for.
What you bring
health safety
microsoft office
databases
arla
irpm
coshh
- A strong understanding of health and safety requirements on site.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, as well as experience with booking systems or databases.
- ARLA, IRPM, or COSHH qualifications are desirable, but training will be provided.
- 25 days holiday + option to purchase up to 5 extra days
- Cycle-to-work scheme
- Health Hero digital doctor – 24-hour virtual medical support
- Quarterly recognition awards
- Employee Assistance Programme (EAP)
- Employer matched pension scheme up to 5%
- My Benefits discount platform – access to hundreds of discounts at UK retailers, gyms, restaurants, and more
- Competitive parental leave
- Life assurance x3 (with the option to extend to x4)
- ££27,202 per year
- Health Assured Wisdom App
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
- A well-established global leader in the construction sector, recognized for delivering complex and impactful projects.
- Founded decades ago, with a reputation for excellence driven by quality, innovation, and efficiency.
- Operates across multiple continents, specializing in residential, commercial, and infrastructure development.
- Portfolio includes iconic buildings, large-scale residential communities, and essential transport infrastructure.
- Notable projects encompass cutting-edge residential complexes, sustainable urban developments, and high-profile commercial hubs.
- Expertise spans various sectors, including industrial and transport, with a focus on long-term value.
- Prides itself on fostering strong relationships with clients and partners, ensuring seamless project execution.
97% Waste Diverted
Construction Waste Management
Achieved significant reduction in landfill by redirecting 97% of construction waste away from landfills.
16% Water Efficiency
Water Usage Improvement
Exceeded water efficiency regulations by achieving 16% better performance than required standards.
100% Renewable Energy
Energy Usage
Utilizes entirely renewable electricity sources, backed by REGOs, across all construction sites and offices.
10% Biodiversity Gain
Ecological Initiatives
Aims to achieve a minimum 10% Biodiversity Net Gain on all development sites, supporting local wildlife diversity.
- Committed to achieving net zero carbon by 2050 or sooner, with a Net Zero Carbon Strategy to be published in Q1 2025
- Aiming for zero waste to landfill by 2030
- Embodied carbon reductions targeting RIBA/LETI benchmarks, levels LETI 2030 or equivalent
- Pursuing HQM 4-Star and BREEAM Excellent standards in new developments
- Introduced low-carbon logistics hub and electric vehicle initiatives (Cycle-to-Work/e-vehicle schemes)
- Joined Future Homes Hub, committed to whole-life carbon measurement and zero-carbon home benchmarks
- Joined Homes for Nature pledge: installing bird-nesting bricks/boxes and hedgehog highways on every new home from Sept 2024
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