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Customer Service - Warranty Claims Analyst
Westlake Royal Building Products
Handle customer warranty claims, investigate, resolve, and process orders.
11d ago
$50,960 - $52,000
Junior (1-3 years)
Full Time
Lathrop, CA
Office Full-Time
Company Size
8,000 Employees
Service Specialisms
Siding & Accessories
Trim & Mouldings
Roofing
Stone
Windows
Outdoor Living
Sector Specialisms
Residential
Commercial
Buildings
Outdoor Living
Roofing
Architectural Stone
Brick Veneer
Siding
Role
What you would be doing
investigations
sap entry
complaint resolution
service calls
product availability
cost negotiation
- Perform investigations to validate the legitimacy of claims.
- Comply with Company Safety Policies and Procedures
- Utilize product and policy experience to authorize complaint resolutions within approved matrix.
- Input customer Replacement Orders within company guidelines, completing all applicable direct and supporting data entry into SAP in compliance with Westlake procedures for order handling.
- Work with applicable sales and technical reps to coordinate fact gathering on customer complaints.
- Service inbound and initiate outbound customer service calls to ensure that customer complaints are handled in a timely, accurate and perceived as superior manner, by the Westlake customer base.
- Provide product availability to customers per department guidelines and negotiate labor and freight cost with customers.
What you bring
ms office
sap
certificate
claims
communication
customer service
- Written and verbal communication
- Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems.
- Customer Service background
- 1 - 2 years claims handling or similar experience
- Regular attendance, timeliness, and scheduling flexibility
- Prolong standing or in stationary position
- Decision-making skills
- Time management skills
- One-year certificate from college or technical school
- Ability to work independently and as a team member while using discretion in decision making and sound judgement in problem solving.
- Able to Multitask
- Investigative or negotiation experience
- Complete repetitive movements
- Organization skills
- Computer skills: MS Office, SAP (preferred)
- 401(k) matching
- Retirement plan
- Vision insurance
- Dental insurance
- Life insurance
- Paid time off
- Health insurance
- Tuition reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Multiple Billions
Annual Revenue
The company consistently achieves strong financial performance with annual revenues in the multiple billions.
- Born from a 2018 merger of building products arms, the company has established a significant presence in the building industry.
- It drives growth through a diverse product portfolio—vinyl siding, windows, rainware, roofing, and accessories—serving markets across North America and beyond.
- Serves a wide range of projects, from single-family homes and multi-unit developments to commercial buildings and renovation jobs.
- Rooted in manufacturing expertise, it operates dozens of plants with strong vertical integration in extrusion, fabrication, and finishing.
- Standout strength is blending scale and specialty—offering both mass-market siding and custom accessory lines.
- Uniquely supports homeowners and contractors directly via training centers and design studios to help shape projects on site.
- We operate with integrity and respect, holding ourselves accountable to high standards of excellence.
- We prioritize safety and the well-being of our employees, ensuring a safe working environment.
- We are committed to delivering superior quality products and services to our customers.
- We foster a culture of innovation and continuous improvement to stay ahead in the marketplace.
- We act as good corporate citizens and support the communities where we live and work.
By 2050
Net-Zero Emissions Target
Aims to achieve net-zero carbon emissions, reflecting a commitment to sustainability and climate action.
- Committed to reducing environmental impact across all business areas.
- Actively working to minimize waste, improve energy efficiency, and use sustainable materials in manufacturing.
- Focus on reducing water usage in production processes.
- Strives to meet or exceed environmental regulations and continuously seeks ways to reduce its environmental footprint.
- Dedicated to creating a diverse and inclusive workplace.
- Fosters an environment of respect and collaboration among employees from diverse backgrounds.
- Sets measurable goals to ensure diversity in leadership and across all departments.
- Implemented policies to promote equal opportunities and a fair work environment for all employees.
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