Customer Service Representative

Description

• Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
• Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Service customers on product application, features, benefits and proper handling and maintenance.  Also responsible for making sales of services, programs and products to customers.
• Conduct customer sales and service both at the counter and via phone.

Requirements

• Bilingual proficiency preferred
• Experience in a customer-facing role within a Retail/Service environment.
• Superior customer service and salesmanship skills.
• Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.
• Experience reading schematics and determining parts needed for specific tool repairs
• The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Dependability, reliability, and the ability to work with minimal supervision

Benefits

• Discounts on Stanley Black & Decker tools and other partner programs.
• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.

Training + Development

Interview process

Visa Sponsorship

Security clearance