Provides power tools, hand tools, outdoor equipment, engineered fastening systems and industrial solutions.
Assist customers with sales, service, and product queries for DEWALT tools.
2 days ago ago
Junior (1-3 years)
Full Time
Denver, CO
Field
Company Size
48,500 Employees
Service Specialisms
Power Tools
Hand Tools
Security Solutions
Industrial Automation
Construction Services
Product Innovation
Technology Solutions
Home Improvement
Sector Specialisms
Industrial
Manufacturing
Security Solutions
Access Control
Maintenance, Repair & Operations (MRO)
Smart Factory Solutions
Outdoor Products
Residential
Role
Description
customer service
pricing
issue resolution
product support
sales interaction
order management
Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for making sales of services, programs and products to customers.
Conduct customer sales and service both at the counter and via phone.
Requirements
bilingual
customer service
microsoft office
schematics
dependability
retail experience
Bilingual proficiency preferred
Experience in a customer-facing role within a Retail/Service environment.
Superior customer service and salesmanship skills.
Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.
Experience reading schematics and determining parts needed for specific tool repairs
The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
Dependability, reliability, and the ability to work with minimal supervision
Benefits
Discounts on Stanley Black & Decker tools and other partner programs.
Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
Learn: Have access to a wealth of learning resources, including our digital learning portal.
Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1843
Company origins
The company traces its history back to its founding year, establishing a legacy that spans generations.
2010 merger
Corporate expansion
Significant growth achieved through a major merger that expanded its global reach and product offerings.
15.8B revenue
Annual revenue
The company generates substantial annual revenue, reflecting its position as a leading global enterprise.
100+ facilities
Global footprint
Operates a widespread network of facilities across numerous countries, underscoring its international presence.
Operates across two main domains: tools & outdoor products (power tools, hand tools, lawn & garden) and industrial solutions (engineered fasteners, infrastructure attachments).
Its brands – including DEWALT®, CRAFTSMAN®, STANLEY®, BLACK+DECKER® and Cub Cadet® – are staples on construction sites, in workshops and homes worldwide.
Typical projects range from consumer DIY kits to supplying fastening systems for automotive assembly lines and supporting infrastructure work on bridges and roads.
The company stands out for its deep roots dating back to wartime production for WWII.
It continues to innovate, launching hundreds of new products annually and pushing digital jobsite tools and electrification in power tools.
An unusual fact: it claims leadership in both household hardware and advanced fastening technologies—covering everything from consumer gadgets to industrial-grade applications.
Culture + Values
Operate with high standards of ethics and integrity
Create outstanding products & solutions
Ensure excellence in product safety
Partner with suppliers to deliver differentiated value to stakeholders
Continually improve processes and quality management systems
End‑user obsession & innovation
Customer focus – delivering on commitments for service excellence on‑time and in‑full
Operational & functional excellence through simplification, optimization and reducing complexity
People & culture – fostering collaborative environments where employees can create, ideate, work and thrive