Senior ICT Applications Support Officer

Description

If you’re ready to contribute to our digital capability, support ongoing innovation and deliver excellent ICT services, we’d love to hear from you.

In this role, you will provide technical support, guidance and expertise across our ICT systems and applications to help us deliver excellent digital services. You’ll work as part of the ICT Applications Team to ensure our systems remain stable, secure, available and perform to a high standard. You’ll also support system upgrades, application development, ongoing maintenance and knowledge sharing across the organisation.

• Provide Service Desk cover when required.
• Lead system upgrades and changes, ensuring smooth transition into business-as-usual, with colleague and ICT team training delivered.
• Work as part of the ICT Applications Team to develop, support and administer FCHO ICT applications, resolving incidents in line with SLAs and policies.
• Liaise with ICT colleagues and third parties to ensure SLAs are met
• Ensure ICT knowledge base articles and support documentation are developed and maintained.
• Manage incidents and requests, logging, categorising and progressing calls to resolution.
• Deliver ICT projects and changes using structured frameworks and methodologies.
• Share knowledge with the wider ICT team through documentation, training and team meetings.
• Administer and support business systems to ensure a secure, available and recoverable ICT environment, completing operational checks and monitoring.
• Manage system and user administration for core applications ensuring adherence to security requirements and data integrity standards.
• Train, mentor and support the ICT Applications Support Officer and contribute to succession planning.

Requirements

You will be an experienced and proactive problem solver with an eye for detail and strong technical skills. You’ll take ownership of your workload and demonstrate a positive approach to delivering excellent customer service. You will understand ICT systems and applications and be confident both delivering and supporting ICT changes.

• SQL knowledge, including writing statements.
• Experience using service desk management systems.
• Experience supporting Northgate housing management systems.
• Experience delivering IT system improvement projects.
• Strong understanding of Microsoft Windows and Microsoft Office.
• Experience supporting Business Objects, Microsoft SQL or similar technologies.
• Experience supporting business systems and applications.
• Knowledge of the social housing sector and relevant ICT applications.
• ITIL V3 or working towards (to be achieved within 1 year).
• Ability to create user guides, knowledge articles and technical documentation.
• Experience maintaining, upgrading and troubleshooting ICT systems.
• Experience supporting repairs & scheduling systems, or similar.

Benefits

First Choice Homes Oldham (FCHO) have a fantastic opportunity for a Senior ICT Applications Support Officer to join our ICT team and play a key role in providing an efficient, effective and customer-focused ICT applications support service across the business.

This is a full-time, hybrid role where you’ll split your time between home and our friendly and collaborative office in the centre of Oldham.

Salary: £43,563

• Enhanced maternity, paternity, adoption and sick pay
• Access to colleague benefits platform for discounts and wellbeing tools
• On-site wellbeing room and café
• Discounted gym membership
• 37-hour working week with hybrid working options
• Professional subscriptions paid where essential
• 30 days’ annual leave, plus one company shutdown day and 8 bank holidays
• Competitive salary
• Healthcare cash plan and private health insurance
• Long Service Awards
• Death in service benefit
• Defined contribution pension scheme with up to 10% employer contribution
• Access to Doctorline – 24/7 worldwide GP access
• Option to purchase additional annual leave

Training + Development

Interview process

Visa Sponsorship

Security clearance