Fire Systems Service Dispatcher / Coordinator

Description

• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
• Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
• Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
• Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
• Schedule resources to support standard service agreements.
• Act as primary point of contact for service customers to ensure expectations are met.
• Complete tasks as assigned in a timely manner and according to given deadlines e.g month-end, quarter-end, and fiscal year-end).
• Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
• Aggressively billing throughout the month to meet financial.
• Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Requirements

• Must be available when asked to work weekends for month-end, quarter-end, and fiscal year end.
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
• Must be able to demonstrate:
• The ability to read and understand customer service contracts
• Associate degree
• High school diploma or state-recognized GED
• Organizational and interpersonal skills
• Experience dispatching/scheduling field personnel/technicians.
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Familiarity or experience with fire systems or related experience.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance