Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center.
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
Schedule resources to support standard service agreements.
Act as primary point of contact for service customers to ensure expectations are met.
Complete tasks as assigned in a timely manner and according to given deadlines e.g month-end, quarter-end, and fiscal year-end).
Evaluate time-and-material (T&M) service orders for completed costs and scope of work, process invoices in accordance with standard billing practices.
Aggressively billing throughout the month to meet financial.
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.
Requirements
associate degree
microsoft office
sap
dispatching
fire systems
communication
Must be available when asked to work weekends for month-end, quarter-end, and fiscal year end.
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Must be able to demonstrate:
The ability to read and understand customer service contracts
Associate degree
High school diploma or state-recognized GED
Organizational and interpersonal skills
Experience dispatching/scheduling field personnel/technicians.
Experience with Microsoft Office and business software systems (e.g., SAP)
Familiarity or experience with fire systems or related experience.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no sponsorship; must be authorized to work in the united states without company sponsorship.
Security clearance
Information not given or found
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
The company drives progress with solutions in electrification, automation, and digitalization across industries.
With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
Transforming how industries use digital technology to optimize operations and tackle global challenges.
Culture + Values
Leading change is a team effort
Our people are enthusiasts with diverse backgrounds, skills and interests
Every individual is valued
Ownership – empowering employees to take responsibility
Collaboration – leveraging unique strengths to find creative solutions