Front Desk Attendant at Project For Pride In Living (Ppl) in Minneapolis, MN | USD19-19 | Kablio

Role

Description

security monitoring

emergency response

call handling

resident service

move-in support

incident reporting

Work is performed primarily on-site at the property's front desk and common areas
Monitor building entryways, cameras, and common areas to ensure resident and property safety
May occasionally involve responding to emergencies or incidents requiring physical activity (e.g., walking rounds, lifting up to 25 lbs).
Answer and route telephone calls and miscellaneous questions from residents, staff, vendors, and the public events
Greet residents, guests, and service partners in a professional and welcoming manner
Respond to resident inquiries, concerns, and requests promptly and with empathy, maintaining professionalism at all times.
Collaborate with Property Management and the supportive services provider to support onsite programming and community
Provide security monitoring of the building inside and outside, including rounds several times per shift
Respond appropriately to emergency situations and provide crisis intervention, including de-escalation and contacting appropriate authorities or on-call staff when needed
Support resident move-ins and move-outs, including key distribution, forms, and documentation.
Communicate issues and pertinent details to property management staff in a timely manner, including updating the logbook, completing incident reports, or notifying supervisors directly via email or phone.

Requirements

high school

ba/bs

human services

supportive housing

crisis management

flexible

Flexible and adaptable to changing needs, schedules, and priorities
Ability to identify crisis situations and provide appropriate support, including de-escalation and engaging law enforcement when necessary
Some progressive experience in Human Services, Supportive Housing, Property Management, or related fields.
High School Diploma or GED required
Experience working with young adults (ages 18-24) and/or individuals experiencing homelessness, housing instability, or trauma strongly preferred
Pursuit of or completion of a BA/BS degree in Human Services, Social Work, Education, or a related field (additional experience may substitute for education).
Strong sense of personal and professional boundaries.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1,600+ Units

Affordable Housing Stock

The organization owns and manages these units, providing stable homes for low-income families.

3-4x Income Growth

Career Readiness Impact

Participants in career training programs see significant income increases.

98% Housing Retention

Resident Stability

Over 98% of residents maintain their housing for two years, indicating successful program outcomes.

Over decades, the organization evolved from a housing renovator to a hybrid developer and supportive services provider.
Residents benefit from on-site services, including job coaching, youth tutoring, financial counseling, and homeownership support.
Typical projects range from housing renovations to constructing new quality rentals across Twin Cities suburbs.

Culture + Values

“PPL builds the hope, assets, and self‑reliance of individuals and families who have lower incomes by providing transformative affordable housing and career readiness services.”
“We are at the leading edge of outcomes tracking and program improvement. Creating measurable, tangible, and superior outcomes.”
“We believe that a culture of learning and thoughtful evaluation leads to stronger services and stronger communities.”
“Evaluation is embedded within programming, rather than a stand‑alone process.”
“Monthly evaluation in each program tells us whether we’re on track.”
“Dedicated in‑house expertise guiding outcome definition and measurement, with an internal data analysis and evaluation team.”

Environment + Sustainability

98%

Housing Stability Rate

Percentage of residents maintaining stable housing for 24+ months, reflecting asset preservation.

$50M

Restoration Initiative Value

Total value of buildings renovated and sold through the RE-Seed initiative, preserving existing structures.

Operates 1,574 housing units across Twin Cities;
RE-Seed initiative sells and renovates 83 small apartment buildings, restoring roofs, gutters, boilers, windows via local contractors—preservation of existing structures avoids new construction emissions.
No publicly stated net-zero target or emissions goals found in official materials.

Inclusion & Diversity

61% Staff

BIPOC Representation

Employees identifying as Black, Indigenous, or People of Color make up 61% of the workforce.

55% Leadership

BIPOC in Leadership Roles

55% of leadership positions are held by individuals identifying as Black, Indigenous, or People of Color.

Race-equity learning opportunities include the Intercultural Development Inventory assessments, Courageous Conversations about Race series, and the ‘Awake to Woke to Work’ program.
The Talent, Equity & Culture department has a comprehensive strategic plan to build staff cultural competence, policy understanding, and facilitate courageous conversations.

Articles

About Us

Careers

Role

Description

security monitoring

emergency response

call handling

resident service

move-in support

incident reporting

Work is performed primarily on-site at the property's front desk and common areas
Monitor building entryways, cameras, and common areas to ensure resident and property safety
May occasionally involve responding to emergencies or incidents requiring physical activity (e.g., walking rounds, lifting up to 25 lbs).
Answer and route telephone calls and miscellaneous questions from residents, staff, vendors, and the public events
Greet residents, guests, and service partners in a professional and welcoming manner
Respond to resident inquiries, concerns, and requests promptly and with empathy, maintaining professionalism at all times.
Collaborate with Property Management and the supportive services provider to support onsite programming and community
Provide security monitoring of the building inside and outside, including rounds several times per shift
Respond appropriately to emergency situations and provide crisis intervention, including de-escalation and contacting appropriate authorities or on-call staff when needed
Support resident move-ins and move-outs, including key distribution, forms, and documentation.
Communicate issues and pertinent details to property management staff in a timely manner, including updating the logbook, completing incident reports, or notifying supervisors directly via email or phone.

Requirements

high school

ba/bs

human services

supportive housing

crisis management

flexible

Flexible and adaptable to changing needs, schedules, and priorities
Ability to identify crisis situations and provide appropriate support, including de-escalation and engaging law enforcement when necessary
Some progressive experience in Human Services, Supportive Housing, Property Management, or related fields.
High School Diploma or GED required
Experience working with young adults (ages 18-24) and/or individuals experiencing homelessness, housing instability, or trauma strongly preferred
Pursuit of or completion of a BA/BS degree in Human Services, Social Work, Education, or a related field (additional experience may substitute for education).
Strong sense of personal and professional boundaries.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1,600+ Units

Affordable Housing Stock

The organization owns and manages these units, providing stable homes for low-income families.

3-4x Income Growth

Career Readiness Impact

Participants in career training programs see significant income increases.

98% Housing Retention

Resident Stability

Over 98% of residents maintain their housing for two years, indicating successful program outcomes.

Over decades, the organization evolved from a housing renovator to a hybrid developer and supportive services provider.
Residents benefit from on-site services, including job coaching, youth tutoring, financial counseling, and homeownership support.
Typical projects range from housing renovations to constructing new quality rentals across Twin Cities suburbs.

Culture + Values

“PPL builds the hope, assets, and self‑reliance of individuals and families who have lower incomes by providing transformative affordable housing and career readiness services.”
“We are at the leading edge of outcomes tracking and program improvement. Creating measurable, tangible, and superior outcomes.”
“We believe that a culture of learning and thoughtful evaluation leads to stronger services and stronger communities.”
“Evaluation is embedded within programming, rather than a stand‑alone process.”
“Monthly evaluation in each program tells us whether we’re on track.”
“Dedicated in‑house expertise guiding outcome definition and measurement, with an internal data analysis and evaluation team.”

Environment + Sustainability

98%

Housing Stability Rate

Percentage of residents maintaining stable housing for 24+ months, reflecting asset preservation.

$50M

Restoration Initiative Value

Total value of buildings renovated and sold through the RE-Seed initiative, preserving existing structures.

Operates 1,574 housing units across Twin Cities;
RE-Seed initiative sells and renovates 83 small apartment buildings, restoring roofs, gutters, boilers, windows via local contractors—preservation of existing structures avoids new construction emissions.
No publicly stated net-zero target or emissions goals found in official materials.

Inclusion & Diversity

61% Staff

BIPOC Representation

Employees identifying as Black, Indigenous, or People of Color make up 61% of the workforce.

55% Leadership

BIPOC in Leadership Roles

55% of leadership positions are held by individuals identifying as Black, Indigenous, or People of Color.

Race-equity learning opportunities include the Intercultural Development Inventory assessments, Courageous Conversations about Race series, and the ‘Awake to Woke to Work’ program.
The Talent, Equity & Culture department has a comprehensive strategic plan to build staff cultural competence, policy understanding, and facilitate courageous conversations.

Articles

About Us

Careers