Service Desk Analyst

Description

The Technology Service Desk Analyst will work in a busy and challenging environment at Foster + Partners providing 1st line IT support and guidance to internal customers via telephone, email and face to face. The role demands a very high standard of customer service and a willingness to provide excellent IT support services.

Requirements

• Completed ITIL foundation certificate in service management
• Good working knowledge and experience with the Microsoft Office suite including 2010 and 2013
• Excellent telephone manner
• Able to work 8 hour shifts Monday - Friday, between 08:00 - 19:00 on a rotating weekly basis
• Knowledge of common software applications and willingness to learn about others used in the practise
• Knowledge and experience of Active Directory and Exchange administration in a professional capacity
• Experience working with a broad range of systems and peripherals including laptops, printers and plotters.
• Good knowledge of iOS and Windows devices and configurations
• Good working knowledge and experience with remote administration tools
• Good working knowledge and experience with Microsoft Operating Systems
• A general understanding of network technologies, VPN, remote access solutions, terminal servers and virus protection tools (Symantec)
• Experience with using call logging software

Benefits

In return we offer a competitive basic salary and generous benefits package which includes 25 days holiday (exc bank holidays), Pension, DIS and discretionary annual bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance