Servicetitan
Cloud‑based SaaS platform powering back‑office, scheduling, dispatch, invoicing and marketing for trades businesses.
1 days ago
$65,200 - $86,800
Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
United States
Office Full-Time
Company Size
3,049 Employees
Service Specialisms
Sector Specialisms
Description
onboarding
tn porting
call routing
sip setup
voip setup
data analysis
Ready to be a Titan? You will join ServiceTitan's Pro Product Excellence team, influencing the company's continued success and shaping the future of the service industry. As a Pro Product Specialist for Contact Center Pro, you will onboard and train new clients while managing a portfolio of residential and commercial service companies, directly impacting revenue and customer success.
In this role you will become the expert on Contact Center Pro, guiding clients through implementation, configuration, and training of telecom features such as TN porting, call routing, SIP and VoIP setup. You will coordinate complex timelines across multiple stakeholders to ensure on‑time launches, and partner with Customer Success Managers to drive adoption, retention, and return on investment. Analyzing adoption data and account trends will enable you to deliver actionable insights, customize solutions, and mitigate risks. You will also channel client feedback to the product team to continuously improve the solution.
- Deliver 1:1 onboarding and training for Contact Center Pro, covering TN porting, call routing, SIP, VoIP, and telecom setup.
- Manage implementation timelines across stakeholders to ensure on‑time product launches.
- Partner with Customer Success Managers to drive adoption, retention, and ROI for Contact Center Pro.
- Analyze adoption data and account trends to provide actionable insights and mitigate risks.
- Recommend telecom configuration best practices based on client needs.
- Relay customer feedback to the Contact Center Pro product team to influence improvements.
Requirements
saas experience
ba/bs
data-driven
telecom troubleshooting
communication
recurring revenue
We are looking for candidates with 2+ years of experience in support, implementation, or account management within enterprise software or SaaS (or 1+ year in the home services industry) and a BA/BS degree preferred. The ideal candidate is a self‑starter who thrives in a fast‑paced environment, demonstrates strong multitasking and data‑driven decision‑making abilities, and maintains high attention to detail. Technical proficiency in troubleshooting telecom‑related issues and an intermediate understanding of recurring‑revenue business models are essential. Strong communication, organizational skills, and a collaborative mindset are also required.
- 2+ years in support, implementation, or account management in SaaS/enterprise software (or 1+ year in home services).
- BA/BS degree preferred.
- Strong multitasking, data‑driven decision making, and high attention to detail.
- Ability to troubleshoot and resolve technical telecom issues.
- Excellent communication, organization, and teamwork skills.
- Understanding of recurring‑revenue business models; telecom software knowledge a plus.
Benefits
ServiceTitan offers flexible work schedules, generous time‑off, and support for autonomous work, along with a comprehensive onboarding and leadership training program. Employees receive holistic health benefits—including fully‑paid medical, dental, and vision coverage, FSA/HSA options, 401(k) matching, and telehealth services. Additional perks cover parental leave, up to $20k in fertility assistance, surrogacy and adoption reimbursement, on‑demand maternity support, pet insurance, legal advisory services, and financial planning tools. Recognition programs such as Bonusly and peer‑nominated awards reward great work.
The company celebrates individuality and actively encourages applicants from underrepresented groups, maintaining a non‑discriminatory hiring policy. Compensation for U.S. candidates ranges from $65,200 to $86,800 base salary, plus commissions, equity, and the full benefits suite; exact figures vary by location and experience. ServiceTitan is dedicated to fair and equitable pay, considering a wide range of factors in compensation decisions.
- Flexible work schedule with generous time‑off and autonomous work support.
- Comprehensive health coverage (medical, dental, vision) with high employer contribution.
- 401(k) match, FSA/HSA, and telehealth options.
- Parental leave, fertility assistance up to $20k, surrogacy and adoption reimbursement, maternity support.
- Bonusly, peer‑nominated awards, and other recognition programs.
- Ongoing learning, leadership training, and career development resources.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
$625 million raised
Initial Public Offering Financing
The company went public on December 12, 2024, raising $625 million and debuting with a significant stock surge on Nasdaq.
$62 billion processed
Annual Transaction Volume
By mid-2024, the platform processed over $62 billion in transaction volume, reflecting its scale and influence in the industry.
- Launched a cloud platform in 2012 to modernize trades businesses.
- Integrates scheduling, dispatch, CRM, invoicing, payments, marketing, and analytics into one system.
- Supports both residential and commercial contractors in industries like HVAC, plumbing, electrical, pest control, and landscaping.
- Expanded internationally with a development hub in Armenia and acquired companies like Aspire and Convex to enhance its platform.
- Features include AI-powered tools ( Titan Intelligence ), integrated financing, mobile technician apps, and robust reporting.
- Serves clients from single-location plumbing shops to large MEP contractors managing complex jobs.
- Began as a summer project to help the founders' fathers' contracting businesses and grew into a public tech firm.
Culture + Values
- Customer Obsession
- Own It
- Continuous Improvement
- High Standards
- One Team
Environment + Sustainability
2030
Net Zero Target
Aiming to achieve net zero emissions by the year 2030, demonstrating a strong commitment to sustainability and climate action.
- Working to reduce operational carbon footprint
- Focus on energy efficiency and reducing waste
Inclusion & Diversity
- Fostering a diverse, inclusive culture where all employees are valued and respected
- Ensuring equal opportunities for growth and advancement
- Continuing to make measurable progress toward gender parity and diversity at all levels