IT Technician Shift Lead
Fontainebleau Las Vegas
Lead IT shift, maintain workstations, support members, and supervise tech team.
23 days ago ago
$67,000 - $87,000
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Las Vegas, NV
Onsite
Company Size
500 Employees
Service Specialisms
Hospitality
Real Estate Development
Luxury Resort Management
Entertainment
Event Planning
Catering
Leisure Services
Guest Services
Sector Specialisms
Hospitality
Entertainment
Convention
Residential
Retail
Commercial
Luxury Services
Role
What you would be doing
hardware installation
software configuration
desktop imaging
data encryption
troubleshooting
asset management
- Install, configure, and verify functionality of approved hardware and software using standard operating procedures
- Assists in the training and onboarding of new hires, imparting knowledge and skills necessary for success in their roles
- Identifies opportunities to streamline workflows and improve efficiency within the IT operations, suggesting and implementing process enhancements
- Coordinate the needs of in-house IT users and remote Members, vendors, and contractors
- Reimage desktops and laptops when they need to be refreshed
- Assist in the discussions and deployment of temporary hardware setups for events
- Assist Members with computer problems and answer their questions
- Assists in maintaining an inventory of IT assets and equipment, tracking usage, conducting audits, and replenishing supplies as needed
- Perform initial troubleshooting in person or remotely if needed
- Protect customer data outside infiltration through encryption, secure data storage and other necessary needs
- Work alongside contractors to install IT hardware
- Replace IT equipment such as monitors, desktops, laptops, etc. when needed
- Assist Members with installation, configuration, and ongoing usability of workstations
- Act as shift lead to a team of IT professionals, assigning tasks, setting priorities, and ensuring timely project completion
- Serves as the primary escalation point for resolving technical issues that frontline technicians encounter, providing timely assistance and solutions
What you bring
active directory
microsoft 365
comptia
bachelors
3+ years
it security
- Excellent diagnostic and problem-solving skills
- Ability to open and close tickets for incidents, changes, work orders, etc.
- In depth knowledge and understanding of IT Security and data privacy principles, and an ability to communicate technical concepts effectively to a varied audience
- User provision using an array of systems such as Active Directory, Microsoft Exchange, etc.
- Certifications (e.g. CompTIA, A+, Network+, Security+, etc.) preferred
- Outstanding organizational and time-management skills
- RMA IT hardware when necessary with multiple vendors
- Familiarity with project management and implementation of new technologies
- Microsoft 365 Basic Understanding
- Ability to mentor and train Level I and Level II Technicians
- Must be willing and able to work a flexible schedule to include nights and weekends
- Proven experience as an IT technician or comparable position
- Experience with networking and infrastructure technologies
- Excellent IT, communication, and leadership skills
- Bachelor’s Degree in Computer Science, or related field and/or equivalent combination of education and experience
- Demonstrates solid knowledge and skills in IT operations, troubleshooting, and maintenance tasks, serving as a go-to resource for technical support
- Ability to create an SOP for certain items that may not be documented and can be used for training purposes
- Three plus (3+) years of experience in computer networks and system maintenance for a large-scale luxury resort/casino
- Ability to work with non-IT team members to resolve their technology issues
- Work in a fast-paced, busy, and somewhat stressful environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment.
- With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences.
- Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region.
- The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities.
- Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces.
- A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.
- An environment that encourages a growth mindset, empowering individuals to explore their passions, showcase their skills, and engage in continuous learning.
- A culture that fosters the use of unique talents to advance both personal and team achievements.
- A program that acknowledges and celebrates those who consistently show commitment and contribute to the team's success.
- A commitment to innovation and the use of forward-thinking strategies to inspire and elevate every team member.
3 Green Globes
Sustainability Certification
The resort has achieved the highest certification from the Green Building Initiative, reflecting its commitment to sustainable design and operations.
3,644 Rooms
Energy-Efficient Accommodations
The resort features a massive-scale, energy-efficient design covering thousands of rooms, showcasing its dedication to sustainable resource management.
550K Ft²
Meeting Space
The resort offers expansive, sustainably designed meeting spaces that emphasize efficient energy use and environmental responsibility.
150K Ft²
Gaming Space
The resort's gaming and entertainment areas are built with sustainability in mind, ensuring responsible resource use across large-scale facilities.
- Commitment to responsible gaming includes staff education and policies aligned with Nevada and national councils to mitigate social impact.
- Equal opportunity employer: nondiscrimination across race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information or any legally protected characteristic.
- Actively recruit and retain a diverse workforce to drive innovation, collaboration, and success.
- DEI program provides access to growth opportunities to connect, share experiences, and drive positive change.
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