Requirements
empathy
teamwork
innovation
contact centre
problem solving
customer service
- Strong empathy, listening, and questioning skills, with the initiative to lead and resolve issues
- Ability to thrive in a collaborative, team-based environment, but also comfortable working autonomously
- Ability to think bigger and always look for better solutions and ways of working
- Previous experience in a contact centre environment and Credit/Collections, including expertise in reporting, dispute resolution, and collections techniques
- Well-developed problem-solving skills, with a focus on innovative, quality-assured solutions
- Strong customer service skills, managing high volumes of complaints and hardship cases without compromising quality or customer experience
- Proven ability to influence or negotiate and represent Transurban nationally with sensitivity in customer contact situations
Benefits
We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected]. Ready to help us keep cities moving? Apply today!
- Share offers and insurance benefits
- Learning and development opportunities to support your career interests
- Social activities, community give-back programs and paid volunteer days
- A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year
- Health and wellbeing support-access to Headspace and our EAP program, wellness facilities, and more
- 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well
Training + Development
Information not given or found
