Implementation Consultant

Description

• May work on pre-sales activities.
• May act as the technical lead on project implementations providing technical direction and guidance to the team.
• Assist and train less experienced peers.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Triage new and existing support items.
• May work directly with clients on-site or provide project support remotely.
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Identifies additional product/services opportunities in customer organization that can be delivered.
• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Maintaining adherence to customer service level objectives and details / terms of client support contracts.
• Tests and troubleshoots functionality of installed systems.
• Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
• Identify and redirect non-support items to the relevant department.

Requirements

• Engineers must be prepared to visit customer plant locations during project execution.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance