Field Service Technician

Description

Primary Responsibility: This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.

• Maintain test equipment and special tools calibration
• Daily reports to customers and internal staff while in the field
• Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
• Transport tools and equipment across job sites and within confined or restricted-access areas.
• Maintain situational awareness around active machinery and energized systems.
• Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
• Keep up-to-date on company products and services
• Stand, walk, bend, climb, and kneel for extended periods.
• Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
• Provide telephone support to customers including troubleshooting and replacement parts identification
• Plan own work schedule efficiently
• Commissioning the total system scope supplied by MIRATECH on new installations
• Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.
• Site coordination and project meetings
• Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
• Perform routine maintenance and service on existing products
• Follow up customer calls after service work completion
• Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
• Detect abnormal sounds, smells, or vibrations from mechanical equipment.

Requirements

• Sharp analytical mind with an interest in engines, controls, and emissions
• Foreign language skills are a plus
• Enthusiasm to learn and become an expert
• Must possess valid driver's license
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
• Must possess a passport or have the ability to obtain one
• Excellent problem solving skills
• Post-commissioning customer training on operations and maintenance
• Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
• Proficiency with AC and DC Circuits including Relay Logic
• 0-4 years prior field service technician experience or equivalent knowledge, skills, and abilities.
• Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.

Benefits

• Life insurance
• 15 days PTO annually (prorated based on start date)
• Health, Dental & Vision Insurance
• Annual Bonus Program
• Flexible Spending Account (FSA)
• Disability insurance
• $350 Annual Wellness Credit
• 5 days of paid sick leave annually (prorated based on start date)
• 60 - 75% overnight travel - with higher concentrations during peak seasons.
• 401k with match up to 5%

Training + Development

Interview process

Visa Sponsorship

Security clearance