Maintenance Supervisor - Lantower Westshore

Description

• Ensures 85% of the make-readies are market-ready each month with a maximum of an 8-day turnaround and vacant apartment homes are “trashed-out” within 24 hours of move-out. Ensures the Make Ready Checklist is signed and dated by the Maintenance Technician.
• Develops a high-performing service culture by leading daily maintenance huddles, modeling effective maintenance and customer service practices, ensuring alignment with company standards, and coaching associates throughout the maintenance processes, elevating team confidence, consistency, and maintenance performance that drives occupancy, resident satisfaction, and retention, and revenue goals.
• Ensures all work performed meets the safety standards of the company, OSHA, and health codes and ensures maintenance associates are assigned and use the required PPE as outlined in the standard operating procedure.
• Responds to emergencies and after-hours calls within 15 minutes and physically arrives at the community within one hour of receiving the call to resolve the issues.
• Maintain working knowledge of laws, rules, and regulations concerning apartment leasing and management (i.e., Fair Housing and compliance with collections, evictions, towing, and pool enclosures.)
• Orders parts, equipment and supplies and maintains inventory. Ensures shop appearance and organization meets Company standards. Maintains proper equipment and equipment inventory.
• Prepares for and conducts assigned community inspections (e.g. Quarterly Property Inspection), Notice to Vacate (NTV) walks, and move out assessments and submits the appropriate documentation as required.
• Obtains bids and negotiates prices with supplier partners. Coordinates delivery and work scheduled with supply partners, contractors, and the Community Manager. Inspects and confirms the quality of work provided by the supplier partner meets Company standards.
• Follow and comply with the Company’s established operating systems, financial, talent relations, marketing, safety and security policies and procedures, and standard operating procedures (SOPs), and meets the Company’s and department’s standards and other requirements related to job performance.
• Maintains company owned tools issued by the Company, which includes the FLIR Infrared Camera and FLIR moisture meter.
• Assigns daily zones, tour paths, and amenities to associates. Walks zones on their own to inspect assigned zones, exterior of the community, amenities, and tour paths, ensuring all areas meet Company standards. Follows up with the associate responsible for the zone to promptly address and resolve any deficiencies. Ensures associates respond to the onsite team requests from their morning zone walks of apartment show homes.
• Diagnoses and performs major, minor, routine and preventative maintenance repairs as needed and in a timely and professional manner. Ensures all service requests are assigned daily and completed within 48 hours. Documents work performed, including parts and notates if a supplier partner is needed. Reviews the completed service requests and follows up on incomplete service requests with associates and residents.
• Builds high-performing teams by interviewing and hiring talent, ensuring effective onboarding, and driving associate development. Provides clear direction, regular feedback, and one-on-one coaching that improves performance, strengthens engagement, and increases associate retention. Partners with associates to set and achieve goals and foster continuous learning to support long-term business success.
• Maintain a current knowledge of the Company’s property management systems, software, and other technologies used for executing day-to-day business operations. Stay informed about changes, updates, and other developments with the systems and software.
• Personally practice proper safety techniques, follow the Company’s risk and safety policies and procedures, and immediately report any associate or visitor injury, accident, or other safety-related issues to the appropriate individual(s).
• Builds a strong partnership and meets regularly with the CM to ensure maintenance and onsite associates collaborate seamlessly, creating product excellence, sales success and memorable customer experiences resulting in higher occupancy, stronger renewals, and more positive reviews.
• Continually identify and act on opportunities for improving the level and quality of customer service provided by the maintenance team and by personal performance. Participate in and support efforts that will enhance the community’s efficiency, effectiveness, productivity, and overall contributions to the Company.
• Conducts monthly preventative maintenance inspections and closes out once completed. Maintains accurate documents and records of preventative maintenance to track, measure, evaluate, and communicate the impact on property performance. Ensures required reports are saved in property documents, e.g., Smart Sheets, manual logbooks, and SharePoint.
• Meets Company standard operating procedures and expectations of a finished, reliable work product (make ready completion, NTV, service request, and purchase orders processed on time and within Company standards.)
• Ensures vacant and self-guided apartment homes are inspected weekly to confirm the quality of work performed meets Company standards and validates make-ready apartment homes are available and comply with standard operating procedures. Completes a service request if any additional work is necessary.

Requirements

• Ability to develop and motivate a team with proven people leadership skills and a positive track record for finding, hiring, and managing talent. Experience in setting and communicating goals, coaching for performance, giving feedback, and addressing difficult and sensitive subjects with the willingness to engage Talent Relations to find mutually appropriate solutions to people situations.
• Proficiency with property management systems such as Entrata, SmartRent, etc.
• Incumbents must have extensive mobility and be able to kneel, crouch, crawl, and climb stairs to reach items in need of repairs, access equipment or building systems and be able to walk, stand, and move around property sites for extended periods.
• Incumbents must be able to view computer screens, paper documents, reports, and other written materials for extended period of time where visual strain may result.
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Incumbents will be exposed to outside elements including weather conditions and varying temperatures.
• Incumbents must be able to safely operate a golf cart for extended periods, including frequent entering and exiting of the vehicle. Must possess the visual acuity, hearing, and coordination necessary to navigate properties and operate the golf cart in varying weather and environmental conditions.
• Results-driven mindset with a focus on achieving and exceeding assigned KPIs.
• Incumbents must be able to lift and or move objects up to 100 pounds for the installation and removal of appliances and other equipment. Ability to operate all the hand tools required to make repairs.
• Ability to take initiative to make forward progress without being directed or asked.
• Ability to be detail-oriented with excellent organizational, time management, and multitasking skills.
• Demonstrates sound judgment in decision-making and problem-solving situations. Able to remain calm during a crisis and think strategically to create workable business solutions. Identifies problems and acts based on the evaluation of all possible options.
• Ability to manage high volume of work in occasionally stressful situations, collaborate and work in team settings as well as independently, and demonstrate through words and behaviors the core values and philosophies of the Company.
• Bilingual (English and Spanish) preferred.
• Incumbents will work in a Lantower Residential Community and will also be expected to perform duties throughout the community. Incumbents must be willing to work a flexible schedule to accommodate specific needs – weekend work is required. Incumbents must be willing to be assigned to other Lantower managed communities as needed.
• Ability to analyze data, problem solve and make informed decisions.
• This role requires occasional travel between properties within the assigned region and other markets/states, including occasional overnight stays. Work is typically performed in a combination of office settings and onsite property locations (indoor and outdoor environments).
• High school diploma or GED equivalent experience; proficient in HVAC, electrical, and plumbing troubleshooting, and repairs. Minimum of three to four (3-4) years in multi-family maintenance or a related field, with proficiency in advanced maintenance and repair techniques and two (2) years’ experience in a supervisory/managerial role in multi-family, retail, hotel, restaurant, or other related hospitality experience is preferred.
• Ability to remain calm during a crisis and think strategically to create workable business solutions. Proven history of demonstrating sound judgment in decision-making and problem-solving situations.
• Ability to meet and interact effectively with customers, residents, associates, vendor partners and the general public by developing rapport and trust and using excellent interpersonal, verbal, and written communication skills. Attentive to emotional cues and listens well.
• Availability outside of normal business hours, including evenings and weekends, is required.
• Ability to establish priorities, and coordinate work activities to achieve desired results.
• Excellent customer service skills and works well with others.
• EPA 608 Type I and Type II certifications are required for employment. CPO and MSO certifications should be earned within six (6) months of employment.
• Incumbents must have reliable transportation, maintain a valid driver’s license, carry current automobile insurance and be able to drive to and from communities as required by the business.
• Advanced knowledge of building systems, including electrical, HVAC, plumbing, appliances, and carpentry; ability to diagnose, repair and replace basic/advanced maintenance issues.
• Excellent interpersonal, verbal, and written communication skills and able to meet and deal effectively with customers, residents, associates, and supplier partners. Attentive to emotional cues and listens well.
• Solid computer literacy, with experience in property management systems and the Microsoft suite of products (Word, PowerPoint, Excel, Teams), with the ability to learn new software applications quickly.

Benefits

• Some business travel, including overnight stays, may be required for this position to meet with onsite team members and other business leaders, and attend Company sponsored events.

Training + Development

Interview process

Visa Sponsorship

Security clearance