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Abm Industries

Field Supervisor

Company logo
Abm Industries
Provider of integrated facility, infrastructure, and mobility services to commercial, industrial, institutional clients.
Coordinate between ABM agents and airlines, manage ops info, daily reports, and briefings.
7d ago
Experienced (8-12 years)
Full Time
Queens, NY
Onsite
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
liaison coordination
gate updates
operations log
manpower tracking
info dissemination
data collection
  • As a Concourse (Field) Supervisor you are to Coordinate with all ABM Customer Care Agent agents and act as liaison between air carrier and ABM.
  • Assist clearing team members with flight/gate information.
  • You will be required to provide direct- reports to (Gate Coordinator Team) about Arrival and Departure information every two hours.
  • It is required that you maintain a “Daily Operations Report” documenting all situations that occur during the shift. This Activity Log should be maintained on an ABM provided PC or IPAD, in an ABM specified format.
  • You will be required to attend all airline held Operations Briefings situated in the IOC (Integrated Operations Center) or Concourse meeting area, mainly to solicit feedback and represent ABM of any queries that may arise. Your attendance is subject to the airline's approval of operational briefings only.
  • During your Shift, you are required to have a total and updated manpower count for each ABM Customer Care Agent for accountability purposes.
  • It is Important that you communicate any Viable Information provided by air carrier to all concerned ABM parties to ensure a timely service to our customers, you will be provided with a to Communicate with the Dispatchers in case of immediate assistance.
  • At no time are you to engage in any kind of argument or hostile discussion with airline staff or fellow vendors.
  • You are to collect information such as Weather Delays, Gate Changes, Inbound Ad hoc Wheelchair requests, Customer Complaints and any other Operational Information and disseminate it to the proper ABM department in the most timely, efficient and professional manner.
What you bring
professionalism
authorization
abm equipment
work‑only
  • Emailing privileges must be used in the most professional manner and must not be used to provide any internal company details to a third party without proper authorization.
  • All ABM provided equipment must be used for work purposes only, Surfing the Web on an ABM Computer for personal reasons is prohibited.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
1909 Founded
Year of Establishment
The company began operations as a window-cleaning service in San Francisco.
$8.4B Revenue
Annual Revenues
Reflects the company's global scale and integrated service model.
6B sq ft
Space Managed
The company services over 6 billion square feet of space daily.
27/30 Airports
Busiest U.S. Airports
The company manages operations at 27 of the 30 busiest U.S. airports.
  • Evolved into a global facility-services powerhouse.
  • Delivers integrated janitorial, engineering, parking, energy, HVAC, electrical, landscaping, and EV-charging services.
  • Operating across major sectors, including aviation, education, healthcare, manufacturing, and commercial real estate.
  • Typical projects span airports, hospitals, schools, data centers, stadiums, corporate campuses, and industrial facilities.
  • A hallmark expansion strategy has consisted of strategic acquisitions—such as GCA Services Group in 2017 and Able Services in 2021.
  • Standout fact: its workforce automation tools power mission-critical operations in data centers and microgrid installations.
Culture + Values
  • Building strong relationships with customers, delivering high-quality services.
  • Maintaining the highest standards of integrity in all actions.
  • Striving to deliver exceptional results with innovation and continuous improvement.
  • Working together to achieve shared goals and fostering collaboration across the company.
  • Treating everyone with dignity and respect, honoring diversity and encouraging inclusivity.
Environment + Sustainability
2040 Target
Net-Zero Carbon Emissions
Aims to achieve net-zero carbon emissions by 2040, demonstrating a strong commitment to combating climate change.
  • Integrates sustainability into operations and offerings, prioritizing energy efficiency and renewable energy solutions.
  • Focuses on sustainability through a framework that reduces waste, energy use, and water consumption.
  • Tracks progress using key performance indicators (KPIs) and publishes annual sustainability reports.
Inclusion & Diversity
  • ABM's DEI strategy emphasizes creating a diverse, equitable, and inclusive workplace.
  • The company is committed to increasing the representation of women and minorities in leadership roles.
  • ABM tracks diversity metrics and provides data on gender balance, aiming to improve gender representation across all levels.
  • The company has specific goals to recruit and retain diverse talent across its operations.
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