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Field Supervisor
Abm Industries
Provider of integrated facility, infrastructure, and mobility services to commercial, industrial, institutional clients.
Coordinate between ABM agents and airlines, manage ops info, daily reports, and briefings.
7d ago
Experienced (8-12 years)
Full Time
Queens, NY
Onsite
Company Size
117,000 Employees
Service Specialisms
Janitorial
Engineering
Parking
Electrical and lighting
Energy solutions
HVAC and mechanical
Landscape and turf
Mission critical solutions
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
liaison coordination
gate updates
operations log
manpower tracking
info dissemination
data collection
As a Concourse (Field) Supervisor you are to Coordinate with all ABM Customer Care Agent agents and act as liaison between air carrier and ABM.
Assist clearing team members with flight/gate information.
You will be required to provide direct- reports to (Gate Coordinator Team) about Arrival and Departure information every two hours.
It is required that you maintain a âDaily Operations Reportâ documenting all situations that occur during the shift. This Activity Log should be maintained on an ABM provided PC or IPAD, in an ABM specified format.
You will be required to attend all airline held Operations Briefings situated in the IOC (Integrated Operations Center) or Concourse meeting area, mainly to solicit feedback and represent ABM of any queries that may arise. Your attendance is subject to the airline's approval of operational briefings only.
During your Shift, you are required to have a total and updated manpower count for each ABM Customer Care Agent for accountability purposes.
It is Important that you communicate any Viable Information provided by air carrier to all concerned ABM parties to ensure a timely service to our customers, you will be provided with a to Communicate with the Dispatchers in case of immediate assistance.
At no time are you to engage in any kind of argument or hostile discussion with airline staff or fellow vendors.
You are to collect information such as Weather Delays, Gate Changes, Inbound Ad hoc Wheelchair requests, Customer Complaints and any other Operational Information and disseminate it to the proper ABM department in the most timely, efficient and professional manner.
What you bring
professionalism
authorization
abm equipment
workâonly
Emailing privileges must be used in the most professional manner and must not be used to provide any internal company details to a third party without proper authorization.
All ABM provided equipment must be used for work purposes only, Surfing the Web on an ABM Computer for personal reasons is prohibited.
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