Field Service Technician

Description

As a Field Service Technician, you will be the primary technical liaison between customers, sales teams, engineering, and operations, delivering high‑quality service for a broad product portfolio that includes shear processors, hydraulic couplers, attachments, and breaker tools. The role demands strong technical expertise and a customer‑focused mindset, with compensation aligned to experience.

Key responsibilities involve on‑site diagnosis and repair of hydraulic and mechanical equipment, providing technical assistance for service calls, documenting issues in the service database, coordinating travel logistics, delivering both classroom and hands‑on training, and acting as the voice of the customer for product improvements. The technician must also adhere to safety protocols, submit expense reports, and participate in sales meetings, trade shows, and other industry events.

• Diagnose, troubleshoot, and repair Shear Core, Oil Quick, RockZone, and Connect Work Tool equipment on customer sites.
• Serve as the lead technical point of contact for field service inquiries and support incoming service calls.
• Build and maintain strong relationships with customers, dealers, engineering, and product management teams.
• Document all service actions in the Service Database and provide weekly trip reports to the Product Support Manager.
• Coordinate and execute travel arrangements, including flights, lodging, and rental cars, for service trips.
• Deliver technical and operator training in classroom settings and hands‑on environments for up to 30 trainees.
• Interpret and communicate repair instructions from manuals via on‑site visits, phone, email, or text.
• Perform light field welding, use multimeters, hydraulic pressure gauges, and flow meters for diagnostics.
• Maintain compliance with all company policies, safety standards, and submit weekly expense reports.

Requirements

Qualified candidates will have an associate degree or hydraulic certification, or at least five years of experience working on hydraulic mobile equipment and attachments. Required skills include excellent interpersonal and public‑speaking abilities, advanced organization, self‑motivation, proficiency with Microsoft Office, fluency in English (Spanish is a plus), and the capacity to travel up to 80 % of the time.

• Travel up to 80 % of the time, including occasional overseas and Canadian assignments.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance