General Manager

Description

The General Manager (GM) is a key role in the professional oversight and direction of a multi-use commercial property. Working in collaboration with the management and building operations team, the General Manager will lead all associated staff and contractors in providing first-in-class operational performance. This individual will be outgoing, friendly, engaging, and able to encourage cooperation and thoughtful compliance in the administration of service contracts and lease agreements.

• Accounts Receivable: Direct responsibility for the accurate invoicing and collection of all rent and additional rent and charges in accordance with the lease, the WPM management agreement, and service agreements.
• Leadership: Specifically responsible for the building operations staff to ensure the WPM standard of care for the property is maintained at all times. This will include the administration of the company's performance management program and to ensure appropriate vacation/leave support when necessary.
• Customer and Business Relations: Collaborate with all internal and external members of the WPM team, which will include clients, tenants, vendors, contractors, accounting and administrative staff to ensure the most efficient operation of the property.
• Tenant Relations: Consistently fair administration of the lease agreement, while providing sound and practical interpretation of the lease to all parties to the agreement; work closely with leasing department in regard to sub leases, assignments and other lease administration functions, ensure proper documentation is in place, and that leasing objectives are being achieved as stipulated by the client; and, coordination and attendance in touring of the space and property to prospective tenants as required. Maintain positive tenant relations through regular site visits, prompt response to questions/concerns, and routinely scheduled tenant meetings and correspondence.
• Tenant Event Coordination: Develop a tenant engagement and special event calendar that encourages tenant interaction and participation in various social and environmental initiatives.
• Standard of Care (Property): Conduct regularly scheduled inspections of the property to ensure that highest standard of cleanliness and maintenance are consistently maintained at all times.
• Administration: Manage tenant and/or owner initiatives related to insurance/risk management, incidents and claims, legal files, as well as environmental and energy conservation programs. Cooperate in the implementation of corporate initiatives.
• Property Maintenance and Repair: Ensure that all mechanical and safety systems are maintained in peak operating condition, to enhance user satisfaction, efficient energy consumption and environmental sustainability, and long-term capital appreciation; scheduled preventative maintenance to be completed on time and on budget. Must be On-Call for emergencies (24/7).
• Timely execution of all necessary and approved capital improvement and repair projects; provide appropriate communication to all stakeholders; and, ensure projects are completed on budget.
• Meet and exceed performance metrics for NOI, CAM charges, occupancy targets and recovery ratios.
• Financial Performance: Prepare for presentation to the client, annual operating and capital budgets, operating cost reconciliations, and monthly variance reporting; work directly with the accounting team to ensure accuracy; and, liaise with all stakeholders to ensure proper and thorough understanding.
• Collection and analysis of data to assist in budgeting, scheduling and implementation of strategic plans and operating procedures.
• In collaboration with the management team and operations team, identify, recommend, initiate, plan and execute on operational initiatives to continually improve the property, its systems, and the tenants' experience.

Requirements

We’re looking for a proven leader in commercial property management who’s ready to make an impact.

Are you a dynamic property management leader who thrives in commercial real estate? Join us as General Manager for a multi‑use/Class A commercial property in Surrey, where you’ll lead building operations, elevate tenant experience, and deliver strong financial performance.

• Detail oriented with exceptional analytical, problem-solving, and decision-making capabilities.
• Intermediate computer skills, particularly in Microsoft Office (Microsoft Outlook, Excel and Word).
• Valid rental management license with British Columbia Financial Services Authority (BCFSA) required.
• a degree or diploma in commerce, real estate, or a related field,
• A valid driver's license and clean drivers abstract is an asset.
• Must be comfortable communicating within all levels of an organization/corporation, with the ability to network with various industry professionals.
• A BCFSA rental management license is a must.
• Knowledge of operations procedures, general maintenance, construction, contract negotiation, accounting/finance and computer applications.
• Knowledge, process and application of Occupation Health & Safety practices.
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained.
• Knowledge and comfort using a smartphone (eg. iPhone, Android, etc.).
• Ability to work efficiently under pressure and maintain a calm focus.
• Degree or diploma in a related field, with a preference for a commerce or real estate related major.
• Minimum seven (7) years' experience in commercial property management, within an "A" Class (or better) property (preferred).
• Ability to work independently and in a team environment.
• Excellent organization and time management skills with the ability to complete work in a timely manner.
• Fluent in English, both written and verbal, fluency in another language an asset.
• An established track record in successfully managing large projects and a proven track record building and maintaining effective working relationships with internal and external stakeholders.
• Possess and continue to develop knowledge of the local commercial market to identify value-driven opportunities.
• Exceptional leadership, customer-service and communication skills.
• Available to work evenings, weekends, and on-call as may be required.
• Experience with Yardi Voyager, PayScan, and/or AngusAnywhere an asset.
• 7+ years of experience managing Class A properties.
• Demonstrate professional, effective and proactive, timely response in all business matters.
• Strong financial management skills and business acumen including the ability to understand and build budgets, forecasts, and other models.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance