Global Process Lead - Kinaxis CoE at Eaton in Beachwood, OH | USD124,000-182,000 | Kablio

Role

Description

ticket management

requirements gathering

functional specs

test deployment

support execution

stakeholder engagement

Manage intake, triage, and resolution of system-related tickets for the CoE Demand Planning team. Collaborate with IT and business support teams to address bugs, integration challenges, and recurring issues. Maintain documentation of resolutions and reinforce training protocols to improve system literacy and reduce incident volume.
Facilitate requirement-gathering sessions with Eaton businesses to identify and evaluate enhancement opportunities. Translate business needs into functional specifications, secure necessary approvals, and prioritize enhancements based on impact and feasibility. Support testing and deployment of new capabilities into the production environment.
Lead the development and execution of post-deployment support strategies including ongoing training, continuous process improvement, and user engagement. Proactively anticipate and resolve issues to ensure long-term success of Kinaxis demand planning capabilities.
Coordinate post-deployment communications related to demand planning updates, including system changes, process refinements, and incident resolutions. Maintain the integrity of training documentation, issue release notes, and lead briefings to ensure business teams are informed and equipped. Foster strong engagement with planning stakeholders to support adoption and alignment.

Requirements

bachelors

kinaxis

incident management

7+ years

supply chain

communication

Bachelor’s degree in supply chain, Engineering, Information Systems, or related field.
Kinaxis Expertise: Demonstrated experience with Kinaxis, specifically within demand planning workflows, post-deployment support, and system optimization.
Issue & Incident Management: Proven ability to manage system-related incidents, perform root cause analysis, and coordinate resolution efforts across IT and business teams.
Kinaxis certification a plus.
Experience in a Center of Excellence or enterprise planning environment.
Bachelor’s Degree from an accredited institution required.
Minimum 7 years in Supply Chain Planning or Operations Management (SIOP, Demand Planning, Supply & Capacity Planning, Production Planning, Materials Management, Inventory management, Supplier Collaboration).
Supply Chain & Demand Planning Knowledge: Strong understanding of forecasting processes, planning parameters, and SIOP frameworks in a global manufacturing environment.
Must be able to work in the United States without corporate sponsorship now and within the future
Enhancement Planning: Skilled in gathering and translating business requirements into functional specifications, prioritizing enhancements, and supporting deployment of new capabilities.
Communication & Stakeholder Engagement: Excellent communication skills to manage post-deployment updates, maintain training documentation, and engage planning stakeholders to drive adoption and alignment.
Minimum of 5 years of experience working with or implementing advanced planning tools such as Kinaxis Maestro or O9 solutions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must be able to work in the united states without corporate sponsorship now and in the future.

Security clearance

a conditional job offer will trigger a background check; candidates may explain any convictions that are job‑related.

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions

Role

Description

ticket management

requirements gathering

functional specs

test deployment

support execution

stakeholder engagement

Manage intake, triage, and resolution of system-related tickets for the CoE Demand Planning team. Collaborate with IT and business support teams to address bugs, integration challenges, and recurring issues. Maintain documentation of resolutions and reinforce training protocols to improve system literacy and reduce incident volume.
Facilitate requirement-gathering sessions with Eaton businesses to identify and evaluate enhancement opportunities. Translate business needs into functional specifications, secure necessary approvals, and prioritize enhancements based on impact and feasibility. Support testing and deployment of new capabilities into the production environment.
Lead the development and execution of post-deployment support strategies including ongoing training, continuous process improvement, and user engagement. Proactively anticipate and resolve issues to ensure long-term success of Kinaxis demand planning capabilities.
Coordinate post-deployment communications related to demand planning updates, including system changes, process refinements, and incident resolutions. Maintain the integrity of training documentation, issue release notes, and lead briefings to ensure business teams are informed and equipped. Foster strong engagement with planning stakeholders to support adoption and alignment.

Requirements

bachelors

kinaxis

incident management

7+ years

supply chain

communication

Bachelor’s degree in supply chain, Engineering, Information Systems, or related field.
Kinaxis Expertise: Demonstrated experience with Kinaxis, specifically within demand planning workflows, post-deployment support, and system optimization.
Issue & Incident Management: Proven ability to manage system-related incidents, perform root cause analysis, and coordinate resolution efforts across IT and business teams.
Kinaxis certification a plus.
Experience in a Center of Excellence or enterprise planning environment.
Bachelor’s Degree from an accredited institution required.
Minimum 7 years in Supply Chain Planning or Operations Management (SIOP, Demand Planning, Supply & Capacity Planning, Production Planning, Materials Management, Inventory management, Supplier Collaboration).
Supply Chain & Demand Planning Knowledge: Strong understanding of forecasting processes, planning parameters, and SIOP frameworks in a global manufacturing environment.
Must be able to work in the United States without corporate sponsorship now and within the future
Enhancement Planning: Skilled in gathering and translating business requirements into functional specifications, prioritizing enhancements, and supporting deployment of new capabilities.
Communication & Stakeholder Engagement: Excellent communication skills to manage post-deployment updates, maintain training documentation, and engage planning stakeholders to drive adoption and alignment.
Minimum of 5 years of experience working with or implementing advanced planning tools such as Kinaxis Maestro or O9 solutions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must be able to work in the united states without corporate sponsorship now and in the future.

Security clearance

a conditional job offer will trigger a background check; candidates may explain any convictions that are job‑related.

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions