Service Coordinator Supervisor
Nvent
Lead a team of Service Coordinators to ensure operational excellence and customer satisfaction.
13 days ago ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Oregon Town, WI
Hybrid
Company Size
12,100 Employees
Service Specialisms
Engineering
Design
Technical Services
Project Management
Consulting
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
team lead
service delivery
process improvement
compliance
issue resolution
training
- The Service Coordination Supervisor will lead a hybrid team of Service Coordinators to achieve operational excellence and ensure world-class service delivery. This role offers an outstanding opportunity to drive strategy, coordinate daily activities, and implement proven solutions to improve customer satisfaction.
- As a working supervisor, you will lead, coach, and supervise a team of Service Coordinators, helping to ensure alignment with operational goals and performance standards.
- Ensure compliance with company policies and procedures.
- Identify, develop, and implement strategies to improve team performance and customer happiness.
- Evaluating the performance of team members.
- Perform administrative duties, including time-off and payroll approvals, budget planning discussions, and corporate credit card expense authorizations.
- Provide training, mentorship, and support to team members.
- Address complicated customer issues and ensure resolution.
- Collaborate with other departments to streamline processes and improve service quality and response time.
- Coordinate and supervise daily activities to ensure timely and accurate service delivery.
What you bring
erp
epicor
microsoft office
problem-solving
management
leadership
- Strong skills in problem-solving, communication, and interpersonal management.
- Minimum of two years’ experience working with ERP systems; prior experience with Epicor is preferred.
- Working knowledge of Microsoft Office.
- Respectful and team oriented
- The ability to adhere to company policies and successfully implement improvement strategies.
- An academic background in management, business administration, or a related field, or ideally 5+ years' experience in team leadership, service coordination, or customer service management.
- Innovative & adaptable
- Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
- A 401(k) retirement plan and an employee stock purchase plan — both include a company match.
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1894
Historical Milestone
Rooted in over a century of legacy, tracing back to early pioneers like ILSCO (1894) and ERICO (1903).
$3B Revenue
Annual Financial Performance
Reporting over $3 billion in annual revenue, driving global expansion and strategic growth.
Over 100 Years Experience
Industry Leadership
Consolidating expertise in enclosures, thermal-management, and electrical-fastening systems.
450+ Patents
Innovative Portfolio
Collective patents held by brands including Cadweld, Caddy, Hoffman, ERICO, and Schroff.
- Spun off from Pentair in 2018, rapidly carving out a global identity under the nVent umbrella.
- Signature projects include modular data-center cooling systems, AI-ready liquid cooling units, and secure railway infrastructure enclosures.
- Thrives in high-growth sectors like data centers, industrial automation, power utilities, renewable energy, energy storage, buildings, and telecom.
- Integrity: We do the right thing.
- Customer Focus: We listen, anticipate, and act to meet the needs of our customers.
- Innovation: We embrace creativity and encourage new ideas to drive solutions.
- Excellence: We pursue the highest standards of quality and performance.
- Collaboration: We work together to achieve more.
- Accountability: We take ownership and deliver results.
Net Zero by 2050
Carbon Emissions Target
Aiming to achieve net-zero carbon emissions by mid-century.
30% Reduction by 2030
Greenhouse Gas Reduction
Plans to cut absolute greenhouse gas emissions by one-third by 2030.
10% Water Reduction by 2025
Water Consumption Goal
Targeting a 10% reduction in water usage globally.
100% Renewable Energy by 2025
Energy Transition Commitment
Committed to sourcing all energy from renewable sources in the near future.
- Energy efficiency is a focus across global manufacturing and distribution facilities.
23% women
Global Workforce Composition
The percentage of women in the workforce globally.
5% increase
Female Leadership Goal
Target to increase female representation in leadership roles by 2025.
- Fosters an inclusive culture where employees feel valued and respected.
- Developed programs to increase recruitment and retention of underrepresented groups.
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