Energy Specialist

Overview

Assist customers via phone/email, solving energy account queries and ensuring great service.

Key Responsibilities

• customer service
• query resolution
• proactive improvement
• phone support
• digital support
• customer experience

Tasks

-Taking full responsibility to deliver end to end customer service, being trained in all areas of key customer journeys, so that no query phases you, you’re able to help with any problem. -Every day we learn something new, you’ll be proactive in spotting areas we can make our customer experience even greater and suggest solutions and improvements to help us achieve this. -You’ll take customer contact in various forms – phone and digitally, listening intently and helping to resolve their queries.

Requirements

• adaptability
• flexibility

What You Bring

-You’re comfortable with change and can adapt when things get busy or take a new direction.

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Benefits

-You’ll work seamlessly as part of a high performing team and may get the opportunity to support teammates or your manager with specific queries or activities helping the team deliver amazing service. -You’ll have the ownership and freedom to help our customers in a way you’d also want to be helped, letting nothing stand in your way to work things through with them and figure out the best possible outcome.

About Edf (Uk)

-A leading energy provider is committed to driving low-carbon energy solutions across the UK. -Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power. -Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably. -Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output. -Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors. -Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Sector Specialisms