Energy Specialist at Edf (Uk) in Exeter, England, United Kingdom | From GBP25,719 | Kablio

Role

Description

customer service

query resolution

proactive improvement

phone support

digital support

customer experience

Taking full responsibility to deliver end to end customer service, being trained in all areas of key customer journeys, so that no query phases you, you’re able to help with any problem.
Every day we learn something new, you’ll be proactive in spotting areas we can make our customer experience even greater and suggest solutions and improvements to help us achieve this.
You’ll take customer contact in various forms – phone and digitally, listening intently and helping to resolve their queries.

Requirements

adaptability

flexibility

You’re comfortable with change and can adapt when things get busy or take a new direction.

Benefits

You’ll work seamlessly as part of a high performing team and may get the opportunity to support teammates or your manager with specific queries or activities helping the team deliver amazing service.
You’ll have the ownership and freedom to help our customers in a way you’d also want to be helped, letting nothing stand in your way to work things through with them and figure out the best possible outcome.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

19 countries

Global Presence

Operations span across multiple countries, contributing to a broad international energy portfolio.

A leading energy provider is committed to driving low-carbon energy solutions across the UK.
Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power.
Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably.
Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output.
Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors.
Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Culture + Values

We are committed to doing the right thing for our customers and for society.
We care about making a positive impact on the world and strive to be a responsible company.
We trust each other and believe in working together to achieve the best results.
We encourage innovation and seek to improve every day.
We take pride in being a diverse and inclusive company, welcoming people from all backgrounds and perspectives.

Environment + Sustainability

Net Zero by 2050

Corporate Sustainability Goal

Committed to achieving a balance between carbon emissions and absorption by 2050.

Leading developer of renewable energy, focusing on wind, solar, and nuclear power.
Aims to decarbonize the UK power sector, reducing carbon emissions.
Investing in energy efficiency programs and solutions for customers.
Supports a sustainable energy future through innovation in green technologies.

Inclusion & Diversity

Fostering an inclusive culture and increasing diversity across all levels.
Has set a target to increase female representation in senior leadership roles.
Aims for gender parity in its workforce, with clear action plans to improve representation of women.
Tracks and reports on the gender pay gap, striving to reduce any disparity.

Articles

Careers at EDF Energy

Our Projects

Sustainability at EDF Energy

Company

Overview

19 countries

Global Presence

Operations span across multiple countries, contributing to a broad international energy portfolio.

A leading energy provider is committed to driving low-carbon energy solutions across the UK.
Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power.
Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably.
Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output.
Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors.
Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Culture + Values

We are committed to doing the right thing for our customers and for society.
We care about making a positive impact on the world and strive to be a responsible company.
We trust each other and believe in working together to achieve the best results.
We encourage innovation and seek to improve every day.
We take pride in being a diverse and inclusive company, welcoming people from all backgrounds and perspectives.

Environment + Sustainability

Net Zero by 2050

Corporate Sustainability Goal

Committed to achieving a balance between carbon emissions and absorption by 2050.

Leading developer of renewable energy, focusing on wind, solar, and nuclear power.
Aims to decarbonize the UK power sector, reducing carbon emissions.
Investing in energy efficiency programs and solutions for customers.
Supports a sustainable energy future through innovation in green technologies.

Inclusion & Diversity

Fostering an inclusive culture and increasing diversity across all levels.
Has set a target to increase female representation in senior leadership roles.
Aims for gender parity in its workforce, with clear action plans to improve representation of women.
Tracks and reports on the gender pay gap, striving to reduce any disparity.

Articles

Careers at EDF Energy

Our Projects

Sustainability at EDF Energy