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Planning Support Services Officer
Onward Homes
Support planning and delivery of repairs, maintenance, gas and electrical services.
6d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Lancashire, England, United Kingdom
Field
Company Size
1,000 Employees
Service Specialisms
Building homes
Managing homes
Maintaining homes
Sheltered accommodation
Housing with care
Repairs service
Employment and training support
Customer support services
Sector Specialisms
Housing
Residential
Regeneration
Community Development
Placemaking
Property Management
Social Housing
Customer Support Services
Role
What you would be doing
planning support
work planning
repairs management
system interface
supply chain
customer service
- Providing an effective planning support function to ensure the effective delivery of responsive, gas and electrical maintenance.
- Ensure collaborative working to deliver the required service levels Working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs
- Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.
- Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.
- Provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section.
- Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.
- Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required.
- Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service.
What you bring
experience
work planning
driving licence
gcse
customer focus
microsoft excel
- Experience of working in a similar function in another business.
- Knowledge of work planning and IT systems
- Knowledge of work planning and repairs IT systems.
- A Full UK Driving Licence and access to your own car
- Educated to GCSE level.
- Proven ability to work in a customer focused environment.
- Knowledge of Microsoft systems, Word and Excel
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
35,000 Properties
Properties Across Regions
Oversees 35,000 properties in areas such as Greater Manchester, Cheshire, Merseyside, and Lancashire, balancing regional scale with localized impact.
£215m Bond
First Bond Issued in 2021
Issued a £215 million bond with an A1 Moody’s rating, enabling plans to develop 500 new homes annually.
£16.9m Profit
2022–23 Profit Recovery
Recovered from a £22.5 million loss in 2021–22 to achieve a £16.9 million profit, despite challenges.
£171m Turnover
Increased Revenue in 2022–23
Reported a significant rise in turnover to £171 million during the 2022–23 financial year.
- Typical projects range from sheltered housing and supported-living schemes to large affordable-homes estates in partnership with Homes England.
- Specialist areas include residential development and community infrastructure regeneration in post-industrial estates.
- It earned a Neighbourhood Transformation Award for Hattersley/Mottram’s regeneration and tackled complex estates like Runcorn and Whitefield.
- We strive to provide high quality homes and services that improve people's lives.
- We are committed to delivering excellent customer service and maintaining a focus on the needs of our customers.
- We value integrity, professionalism, and honesty in all our actions.
- We foster a culture of teamwork, respect, and support, where every team member is valued.
- We encourage innovation and continuous improvement to meet changing customer and business needs.
2050
Net Zero by 2050
Committed to achieving zero carbon emissions, focusing on sustainable living and environmental responsibility.
- Improving the energy efficiency of homes to reduce carbon emissions
- Implementing energy-saving initiatives across housing stock, including retrofitting and upgrades
- Working towards reducing water consumption and waste in all operations
- Focusing on building sustainable, energy-efficient homes that meet the highest environmental standards
- The company is dedicated to fostering an inclusive and diverse workforce.
- The organization aims to achieve gender balance and has established goals to address gender disparities.
- The company monitors and communicates on gender diversity within its leadership positions and overall workforce.
- The business supports flexible work arrangements and upholds equal opportunities for all employees.
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