Troubleshoot routine network issues, software errors, and printing problems, and assist with routine maintenance activities such as patching, antivirus updates, and system configuration changes
Build and configure new user setups, including imaging PCs, installing approved software, setting up phones and peripherals, and ensuring user accounts and permissions are properly established
Collaborate closely with external vendor support teams to resolve advanced or specialized issues, and coordinating escalations while maintaining clear communication with end users
Provide hands-on support by researching and answering user questions, troubleshooting hardware and software problems, and maintaining consistent workstation and LAN performance
Manage multiple tickets, prioritize tasks effectively, and maintain a high standard of service
Provide comprehensive technical assistance to end users and ensure the reliable operation of workstation devices, software, and related infrastructure throughout the organization
Maintain detailed and accurate documentation of all tickets, troubleshooting steps, and resolutions within the Helpdesk ticketing system, as well as update and reconcile hardware and software inventory as equipment is deployed, moved, or decommissioned
Ensure that desktop computers integrate seamlessly with enterprise systems such as file servers, email platforms, network printers, conferencing tools, and other administrative or business applications
Support both in-house and remote staff by responding to helpdesk tickets, diagnosing issues, and delivering prompt, customer-focused resolutions
Requirements
helpdesk
zoom
teams
wireless
office365
communication
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Minimum 1 years’ experience keeping accurate records of transactions in professional inventory and Helpdesk ticketing systems
Minimum 3 years’ experience assisting users with audio visual equipment, Zoom and Team issues
Minimum 3 years’ experience diagnosising and correcting wireless network issues
Minimum 3 years’ experience demonstrating troubleshooting skills with the ability to diagnosis and correct computer software, firmware, hardware problems
Minimum 3 years’ experience diagnosising and correcting smartphone phone problems
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor
Minimum 3 years’ experience demonstrating good interpersonal skills in a high-volume Helpdesk maintaining professional demeanor
Minimum 3 years’ experience demonstrating clear understanding of remote access tools to assist users in a telework multi-network environment
Minimum 3 years’ experience in Microsoft Office365 products
Minimum 1 years’ experience with the physically setup and move computer and peripheral equipment
Excellent communication skills are essential, as the technician must explain technical concepts clearly and professionally to users at all skill levels
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$1.3B Revenue
Annual Revenue
Generates $1.3 billion in annual revenue, reflecting consistent growth over four decades.
Four Decades
Years in Operation
Operates for over 40 years, demonstrating long-term stability and growth.
Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure.
Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity.
Typically handles public-sector digital transformation and commercial IT modernization efforts.
Recognized as a top employer and leader in application modernization services.
Culture + Values
Innovative mindset: Embrace new ideas and technologies to deliver the best solutions.
Collaboration: Work together, fostering teamwork across all levels.
Customer-focused: Understand and exceed customer expectations with tailored solutions.
Integrity: Operate with transparency, honesty, and respect.
Continuous improvement: Always strive to grow, learn, and adapt to new challenges.
Environment + Sustainability
2040
Net-zero commitment
This refers to the company's objective of achieving net-zero emissions by the year 2040. The goal represents a significant environmental commitment to reducing carbon impact.
Focuses on reducing energy consumption and improving efficiency across all operations.