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Workplace Ambassador
Jll
Manage employee experience and soft services across two UBS locations.
3d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Hyderabad, Telangana, India
Office Full-Time
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
booking systems
tech troubleshooting
report generation
space planning
vendor coordination
it support
- Provide exceptional customer service and resolve employee queries promptly
- Support budget tracking and cost management initiatives
- Support workplace amenity management (cafeteria, wellness areas, recreation spaces)
- Provide basic troubleshooting for workplace technology
- Manage workplace applications and booking systems
- Generate reports on employee feedback and service metrics
- Ensure lobby and common areas maintain premium standards
- Support health and safety protocols and emergency procedures
- Monitor service delivery quality and address any service gaps
- Support space planning initiatives and workplace transformation projects
- Manage workplace announcements and communication dissemination
- Ensure workplace comfort through temperature, lighting, and ambiance management
- Professional Appearance: Maintain professional dress code and grooming standards
- Response Time: Address employee queries and requests within 2 hours
- Coordinate with vendors and service providers for seamless service delivery
- Report safety hazards and coordinate corrective actions
- Assist employees with workplace technology and digital services
- Support inventory management for workplace supplies and amenities
- Monitor compliance with workplace policies and guidelines
- Handle administrative tasks related to workplace services
- Maintain consistent service standards and employee experience across both sites
- Manage reception desk operations and guest services
- Coordinate soft services including housekeeping, catering, and maintenance requests
- Support VIP visits and executive-level guest arrangements
- Coordinate with facilities teams for operational requirements
- Support hot-desking, flexible workspace, and hybrid work arrangements
- Maintain workplace documentation and service records
- Maintain a welcoming and professional workplace atmosphere
- Coordinate IT support requests and equipment issues
- Ensure adherence to COVID-19 and health safety measures
- Maintain professional front-of-house presentation and ambiance
- Handle visitor registration, access coordination, and escort services
- Coordinate meeting room bookings and space reservations
- Assist in evacuation drills and emergency response coordination
- Support inter-location coordination and employee transitions
- Coordinate workspace setup for new joiners and relocations
- Maintain workplace aesthetics and professional environment standards
- Support workplace wellness initiatives and programs
- Support new employee onboarding and workplace orientation
- Support digital workplace initiatives and implementations
- Facilitate employee events, celebrations, and engagement activities
- Handle employee service requests through ticketing systems or direct interaction
- Support audio-visual setup for meetings and events
- Proactively engage with employees to understand needs and gather feedback
- Ensure effective communication between site teams and management
- Feedback Implementation: Successfully implement employee suggestions and improvements
- Issue Resolution: Resolve 90% of employee concerns at first point of contact
- Serve as primary point of contact for UBS employees across workplace services
- Seamlessly operate between Aquila and Centaurus locations as required
What you bring
ms office
digital platforms
bachelor's
3-5 years
customer service
facilities software
- Strong organizational and multitasking abilities
- Employee-First Mindset: Genuine passion for creating exceptional employee experiences
- Understanding of digital workplace tools and applications
- Professional presentation and public speaking abilities
- Experience in corporate environment or executive support roles preferred
- Understanding of workplace operations and employee needs
- Adaptability: Ability to thrive in dynamic, multi-location environment
- Basic knowledge of facilities management software
- Knowledge of soft services coordination and vendor management
- Attention to detail and quality service delivery
- Industry certifications in workplace management and employee experience
- Adapt to varying workplace cultures and operational requirements at each location
- Bachelor's degree in Hospitality, Business Administration, Communications, or related field
- Social media and communication platform knowledge
- Time management and prioritization skills
- Physical Requirements: Significant time spent standing, walking, and interacting with employees
- Active listening skills and emotional intelligence
- Experience with multi-location operations is advantageous
- Experience with workplace technology and digital platforms
- Employee Satisfaction: Maintain satisfaction scores above 4.5/5.0 for workplace services
- Professional demeanor and executive-level interaction capabilities
- Proficiency in local languages (Hindi, Telugu) preferred
- Ability to work independently and as part of a team
- Cross-cultural communication and sensitivity
- 3-5 years of experience in customer service, hospitality, or workplace services
- Familiarity with visitor management and booking systems
- Understanding of health, safety, and compliance requirements
- Exceptional interpersonal and communication skills
- Excellent verbal and written communication in English
- Strong customer service orientation with problem-solving abilities
- Cross-training in facilities management and operations
- Familiarity with space management and workplace optimization
- Ability to handle complaints and difficult situations diplomatically
- Proficiency in MS Office Suite and workplace management systems
- Background in front-of-house operations, guest services, or employee experience
- Working Hours: Standard business hours (9:00 AM - 6:00 PM) with flexibility for events
- Comprehensive medical insurance and wellness programs
- Performance-based incentives and recognition programs
- Competitive salary based on experience and qualifications
- Transportation allowance and meal benefits
- Progression to Senior Workplace Ambassador or Facilities Executive roles
- Professional development in customer experience and service excellence
- Professional development and training opportunities
- Location Flexibility: Regular rotation between Aquila and Centaurus based on operational needs
- JLL employee benefits and career advancement pathways
- Leadership development and team coordination opportunities
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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