Housing Officer at Pinnacle Group Limited in Beeston, England, United Kingdom | Kablio

Role

Description

health & safety

move management

void management

stakeholder liaison

complaint resolution

event coordination

Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
According to contractual requirements provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families
Ensure garage voids are minimal and garages are managed/maintained efficiently and effectively along with accurate record keeping
Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion – drafting responses and reports as required
Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidence-based approach and high levels of diplomacy
Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays – includes covering other Housing Officer’s planned and unplanned short notice absence
Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders
In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders
Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service

Requirements

driving licence

travel

2 years

housing management

security clearance

independent

Full driving licence
Occasional national (overnight stays) but frequent regional/patch travel
Preferred 2 years working in public or private sector housing management or a customer service focussed operational environment. Applications from ex service personnel welcome.
Must be eligible for relevant security and clearance checks
Ability to work independently across a mobile patch

Benefits

Personal Development Plans
Season Ticket Loans
Company Car
Retail Discounts
Maternity/paternity packages
Additional Annual Leave
Cycle to Work Scheme
Enhanced Pension Scheme
Sick Pay Schemes
Employee Assistance Programme
Private Medical Insurance
Childcare Assistance
Flexible Working Arrangements
Life Assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for relevant security and clearance checks required.

Company

Overview

30 years

Years in Operation

The company has been operational for over three decades.

70,000 homes

Managed Properties

Overseeing a significant portfolio of mixed-tenure housing units across the UK.

160+ sites

Educational Facilities

Provides facilities management services to a wide range of educational institutions.

49,000 homes

Military Housing

Responsibly manages housing for Armed Forces families under long-term contracts.

Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Culture + Values

Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.

Environment + Sustainability

Net Zero by 2025

Emissions Reduction Target

Direct emissions reduction target set for 2025, aligned with Science Based Targets.

21% CO₂ Reduction

Revenue Growth with Lower Emissions

Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.

38% Scope 1 Reduction

Emissions from Operations

Significant reduction in direct emissions from company operations.

127% EV Growth

Electric Vehicle Deployment

Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.

Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.

Inclusion & Diversity

74% Employees

Trust in Decision-Making

74% of employees feel trusted to make decisions independently in their roles.

79% Employees

Reflect Values

79% of employees believe their behavior aligns with company values.

70 Apprentices

Apprenticeship Enrolment

70 staff members participated in apprenticeship programs in FY24.

Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.

Articles

Careers

About Us

Role

Description

health & safety

move management

void management

stakeholder liaison

complaint resolution

event coordination

Contribute to and or lead on ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
According to contractual requirements provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
Liaise with and work in partnership with local agencies, charities, support providers, military liaison officers, service hubs and statutory authorities to deliver joined up support and services to families
Ensure garage voids are minimal and garages are managed/maintained efficiently and effectively along with accurate record keeping
Lead and assist in the investigation and resolution of complaints and occupancy breaches to a successful conclusion – drafting responses and reports as required
Ensure contractual occupancy move out standards are met, and recharges applied and allocated to service families using an evidence-based approach and high levels of diplomacy
Participate and support events and a range of activities to engage with service personnel and their representatives including planning, organising, and attending one off and routine service family housing surgeries and stakeholder meetings
Support large scale and sometimes short notice moves which may require regional and national travel with overnight stays – includes covering other Housing Officer’s planned and unplanned short notice absence
Liaise, engage, and work in partnership with a range of internal and external stakeholders including planning and coordinating patch / location walkabouts with stakeholders
In liaison with regional colleagues and managers, proactively plan, monitor, and manage routine appointments ensuring that any short notice changes are communicated immediately to relevant internal and external stakeholders
Work in partnership with RAMS (responsible for void preparation works) to achieve the contractual move in standards ensuring families receive high quality homes and a welcoming/helpful service

Requirements

driving licence

travel

2 years

housing management

security clearance

independent

Full driving licence
Occasional national (overnight stays) but frequent regional/patch travel
Preferred 2 years working in public or private sector housing management or a customer service focussed operational environment. Applications from ex service personnel welcome.
Must be eligible for relevant security and clearance checks
Ability to work independently across a mobile patch

Benefits

Personal Development Plans
Season Ticket Loans
Company Car
Retail Discounts
Maternity/paternity packages
Additional Annual Leave
Cycle to Work Scheme
Enhanced Pension Scheme
Sick Pay Schemes
Employee Assistance Programme
Private Medical Insurance
Childcare Assistance
Flexible Working Arrangements
Life Assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for relevant security and clearance checks required.

Company

Overview

30 years

Years in Operation

The company has been operational for over three decades.

70,000 homes

Managed Properties

Overseeing a significant portfolio of mixed-tenure housing units across the UK.

160+ sites

Educational Facilities

Provides facilities management services to a wide range of educational institutions.

49,000 homes

Military Housing

Responsibly manages housing for Armed Forces families under long-term contracts.

Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.

Culture + Values

Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.

Environment + Sustainability

Net Zero by 2025

Emissions Reduction Target

Direct emissions reduction target set for 2025, aligned with Science Based Targets.

21% CO₂ Reduction

Revenue Growth with Lower Emissions

Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.

38% Scope 1 Reduction

Emissions from Operations

Significant reduction in direct emissions from company operations.

127% EV Growth

Electric Vehicle Deployment

Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.

Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.

Inclusion & Diversity

74% Employees

Trust in Decision-Making

74% of employees feel trusted to make decisions independently in their roles.

79% Employees

Reflect Values

79% of employees believe their behavior aligns with company values.

70 Apprentices

Apprenticeship Enrolment

70 staff members participated in apprenticeship programs in FY24.

Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.

Articles

Careers

About Us