IT Infrastructure Manager

Description

• Takes responsibility for their work and that of the team
• Assist IT Infrastructure team members with day-to-day role as needed
• Maintain phishing training campaigns.
• Manage credit card transactions and statement monthly
• Keep track of IT Infrastructure licenses, contracts and renewals, and expenditures across the organization while always striving to optimize spend.
• Assist other departments in using information systems and technology effectively.
• Build, develop and maintain budgets and project plans for IT Infrastructure projects
• Meet with new staff members on their first day for an onboarding meeting
• Track on opening of new communities, sales centers/models and amenities to and coordinate resources to ensure IT equipment and internet is ready and installed on time.
• Manage IT email inbox
• Perform periodic license audits to maintain compliance and eliminate waste licensing
• Define and document internal IT Infrastructure policies and procedures, including managing procedures for cross-functional such as onboarding and offboarding.
• Operate with a player/coach mentality serving alongside the IT infrastructure team while also providing leadership, guidance, support, backup coverage, goal setting, one-on-one meetings and continued feedback on performance.
• Manage internal communication systems, including phone, email and messaging to ensure that we have everything we need to communicate better, faster, and more seamlessly across the organization.
• Manage onboarding and offboarding of new users in coordination with the Desktop Support Technician
• Helping with status reporting and running daily standups as needed
• Create a timeline for development and deployment of IT infrastructure services. Publish, maintain, and educate all stakeholders on the roadmap and roadmap process in coordination with the Director of DIS
• Design and build the strategic IT Infrastructure roadmap in support of the company mission in coordination with the Director of DIS.
• Oversee IT inventory, including planning for equipment replacement and ensuring accounting department formally disposes of assets on the books as needed.
• Develop and maintain disaster recovery plan and implement it in the event of a disaster/breach.
• Research, negotiate and secure contracts with third party vendors, contractors and software providers, including business terms and legal verbiage in coordination with Director of DIS.
• Play the role of help desk manager, monitor ticketing system to ensure adherence to metrics, timely response, review tickets, comment as necessary to make sure end users are getting the best responses
• Respond to feedback from stakeholders and use it to make improvements or adjustments needed to our IT Infrastructure environment.
• Work with third-party cyber security firm to perform security audits
• Continuously analyze current IT Infrastructure processes, technologies and vendors to identify needs, vulnerabilities, opportunities for improvement and upgrade paths
• Helping develop and manage project governance
• Develop, implement and manage enterprise security strategy and safeguards. This includes determining processes for data protection that reduce the risk of breaches and ensure that regulatory standards are met utilizing latest security technologies such as data loss prevention, cloud app security, conditional access, email security, etc.
• Develop and implement appropriate IT Infrastructure policies for employees and keep them light and wise in coordination with the Director of DIS. Don’t be a bottleneck; be a catalyst for throughput and velocity while keeping us protected from harm.
• Manage wired internet accounts with ISP’s including addressing billing issues, ordering new lines, contacting ISP’s when lines get cut, ensuring billing is correct, negotiating promotions, and notifying end users when data allotments are used.
• Maintain current standard issue software and hardware lists, providing continued guidance on the latest hardware and where to procure it.
• Code and approve IT infrastructure related invoices weekly
• Analyze, evaluate, and propose new and emerging solutions and strategies for IT Infrastructure including hardware, software, networking, security, telecommunications, data storage, etc.
• Create and manage IT Infrastructure budget in coordination with the Director of DIS
• Function as the tier three escalation point as needed for the IT infrastructure help desk for all equipment and systems for 160+ roaming staff spread across multiple locations
• Participate in weekend rotation to provide tier 1-2 help desk support for sales team.
• Ensure smooth communication and project coordination, both upstream and downstream, to departments impacted by IT Infrastructure development in coordination with the Director of DIS (keep entropy low!)

Requirements

• Our help desk, user support experience and knowledge base are the best they can be
• Enjoys learning their way through complex problems and systems, including those they have never handled before.
• Advanced knowledge and experience administering the Microsoft 365 ecosystem.
• Above average Excel skills
• Quick-witted problem solver who is excellent on their feet in front of others and is not easily flustered.
• Advanced knowledge of Azure or AWS administration and a desire to learn more.
• Minimum of a 4-year related bachelor’s degree or commensurate experience
• Technical certifications appreciated but not required.
• At least 4 years of experience in a similar role required.
• Can do mindset - doesn’t easily utter the words, “I’ve never done that,” or “I can’t do that.”

Benefits

• IT Infrastructure team is happy, healthy and well cared for

Training + Development

Interview process

Visa Sponsorship

Security clearance